About Company
Empowering Digital Transformation | E-Commerce Implementation Experts | Customer-First Innovation At Commergence, we drive cutting-edge digital transformation and seamless e-commerce implementations that empower businesses to scale and thrive. With deep expertise in professional services, we go beyond solutionswe craft success stories
Role:
SAP Customer Service (CS) Functional Consultant India (Hybrid)
Role & Responsibilities
- Lead requirements workshops with business stakeholders to map service management processes (service orders, contracts, warranty, returns) to SAP CS capabilities.
- Design and configure SAP CS solutions in S/4HANA, including service order management, service contract management and order-to-cash integration with SAP SD/MM.
- Create clear functional specifications, process flows and integration designs for ABAP/integration teams; manage change requests during design and build phases.
- Drive unit, integration and UAT cyclesprepare test scripts, coordinate end-user testing and validate defect resolution through to sign-off.
- Support cutover planning, data migration activities and hypercare post-go-live to stabilise service processes and SLAs.
- Mentor junior consultants and collaborate with cross-functional teams (SD, MM, CRM, BASIS) to deliver on-time, high-quality releases.
Skills & Qualifications Must-Have
- SAP CS
- SAP S/4HANA
- SAP SD
- Service Order Management
- Functional specification
- Integration testing
Preferred
- SAP CRM
- SAP C4C
- SAP CS certification
Benefits & Culture Highlights
- Hybrid working model with flexible in-office days and remote collaboration.
- Exposure to end-to-end SAP S/4HANA service implementations and cross-functional programsstrong career progression and learning budget.
- Collaborative, delivery-focused culture with emphasis on knowledge sharing and technical excellence.
Skills: unit testing,cs,sap,customer service,integration testing,order management,sap crm
