SAP Commerce

RARR Technologies

Coimbatore, Chennai, Bengaluru

5-10 Years

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Posted 12 days ago
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Job Description

Working on development queue to reduce support backlog and improve the support solution share.
Responsible for planning and coordinating all activities required to perform, monitor, and report on the process.
Record and classify received incidents and undertake immediate effort to restore them.
Provide first-line investigation and diagnosis of all incidents and service requests.
Escalate major incidents to Incident or Problem Manager.
Own all incidents and service requests throughout the lifecycle.
Technical requirements knowledge of SAP Commerce is required.
Experienced in Hybris, web development, and other web technologies including but not limited to HTML, CSS, JavaScript, REST, JSON, SQL, etc.
Customer-facing support experience or proven ability to communicate and break down technical ideas to business stakeholders and technical users.
Understanding of mobile platform development (iOS and Android) is an advantage.
General understanding of programming languages, APIs, and database technologies.
Broad understanding of enterprise web architectures.
Critical and creative thinking.
Passion for fast-paced problem-solving.
Experience with website debugging tools such as Charles, Fiddler, Wireshark, Firebug, etc. preferred.
Experience with monitoring tools such as Kibana is helpful.
Experience with SaaS is preferred.
Working on the development queue to reduce the support backlog and improve the support solution share.
Responsible for planning and coordinating all activities required to perform, monitor, and report on the process.
Record and classify received incidents and undertake immediate effort to restore them.
Provide first-line investigation and diagnosis of all incidents and service requests.
Escalate major incidents to Incident or Problem Manager.
Own all incidents and service requests throughout the lifecycle.
Technical requirements knowledge of SAP Commerce is required.
Experience with Hybris, web development, and other web technologies including but not limited to HTML, CSS, JavaScript, REST, JSON, SQL, etc.
Customer-facing support experience or a proven ability to communicate and break down technical ideas to business stakeholders and technical users.
Understanding of mobile platform development (iOS and Android) is an advantage.
General understanding of programming languages, APIs, and database technologies.
Broad understanding of enterprise web architectures.
Critical and creative thinking.
Passion for fast-paced problem-solving.
Experience with website debugging tools such as Charles, Fiddler.

More Info

Job Type:

Permanent Job

Industry:

Software

Role:

Information Systems (MIS) - Manager

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

RARR Technologies

At RARR Technologies Pvt. Ltd., we believe in the power of collaboration and open communication. Our collaborative approach enables us to deeply understand our clients requirements, allowing us to craft software products that are not only technically superior but also align perfectly with their business goals. By combining our expertise with a meticulous attention to detail, we ensure that every line of code we write contributes to the creation of robust, scalable, and future-proof digital solutions that stand the test of time.

Job ID: 112829065

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