- Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud
- V1 (C4C) and V2 SAP CRM experience desirable but not mandatory
- Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2
- Understand business processes and map them to the capabilities of C4C and SAP
- Sales and Service Cloud V2.
- Actively participate in Presales RFP for solutioning of CX solutions.
- Prepare Business Requirement Documents (BRD) and functional specifications.
- Configure SAP Service Cloud V2 based on business needs (e.g., business roles,
- workflow rules, service levels, ticket management, etc.).
- Lead end to end implementation and coordination with component teams.
- Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured
- solution.
- Collaborate and work with team during project phases such as build, test,
- deployment, and hyper care.
- Collaborate with technical teams on integration needs, data migration, and custom
- development.
- Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud
- V2 with SAP S4HANA, SAP CPI and Third party ERP's.
- Candidate should have deep understanding on SAP BTP Architecture for side by side
- extensions with SAP Sales and Service cloud V2. Skills Required:
- Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and
- Service Cloud V2.Atleast 2 end to end lifecycle implementation projects
- Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and
- extensibility options.
- Ability to gather requirements, perform fit-gap analysis, and convert into functional
- documentation.
- Strong knowledge of business process flows in Sales and Service areas (e.g., lead-toquote, ticket management, SLA, routing rules).
- Experience in preparing BRDs, test cases/scripts, training materials, and user
- documentation.
- Familiarity with SAP Service Cloud V2 configuration tools, such as: Workflow Rules
- Business Rules User Roles & Authorizations Service Levels & Categorization Schemas
- Experience in Key user tools and screen adaptations
- Experience in creation of Org structure, Material and customer data
- Exposure to SAP C4HANA implementation methodology and deployment options
- Understanding of integration scenarios with SAP S/4HANA or other backend systems.
- Strong analytical, problem-solving, and communication skills.
Mandatory Skills
SAP C4C
Skills to be evaluated SAP C4C
Years Of Experience 5.5 to 12 Years
Open Position 3
