Sap Basis Consultant

We are seeking an experienced SAP Basis Administrator to provide L2/L3 support for complex SAP landscapes, including S/4HANA, Solution Manager, BTP, Azure-hosted environments, and SAP Web applications. The ideal candidate will demonstrate deep technical expertise in BASIS and HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.

Key Responsibilities:

• Deliver L2/L3 technical support for SAP BASIS infrastructure in compliance with SLAs and KPIs.
• Manage SAP systems including S/4HANA, Solman, BTP, and SAP Web applications hosted on Azure.
• Perform system upgrades, kernel patching, add-on installations, and SSL certificate management.
• Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management.
• Execute BASIS operations such as system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services.
• Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation.
• Monitor system performance, memory usage, and troubleshoot critical issues across SAP landscapes.
• Participate in root cause analysis (RCA), documentation, and continuous improvement initiatives.
• Coordinate with cross-functional teams for seamless delivery of services in a 24/7 global support model.
• Track and report SLA/KPI metrics; ensure compliance with ITIL best practices.
• Support onboarding and mentoring of junior team members; contribute to knowledge sharing and team enablement.
• Stay current with SAP technologies, tools, and industry trends; actively pursue cross-skilling opportunities.
• Participate in team meetings, service reviews, and operational governance forums. Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage.

Required Skills & Competencies

• Strong hands-on experience in SAP BASIS administration (5-10 years).
• Proficiency in managing S/4HANA, Solman, BTP, and SAP Web applications.
• Expertise in HANA and Sybase database operations.
• Solid understanding of system architecture, performance tuning, and memory management.
• Experience in managed service delivery and global support environments.
• Familiarity with ITIL processes and SLA/KPI tracking.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work in high-pressure scenarios and coordinate across teams.
• Willingness to work in rotational shifts and support critical business operations.