Salesforce Technical Architect

Position : Salesforce Technical Architect

Job Type: Full-time

Location: Hyderabad (4-days from Office)

Work timings: 3pm to 12am IST(Due to US project, based on project need)

Notice Period: Immediate to 30 days

About the Role

Salesforce architecture spanning Sales Cloud, Service Cloud, Life Sciences Cloud, and Agentforce and govern all technical decisions across the CRM platform.

Key Responsibilities

• Define the enterprise Salesforce architecture across business segments org strategy, data model, integration architecture, and security framework
• Lead the Life Sciences Cloud transformation target-state design, data migration from legacy CRM systems, and compliance architecture
• Architect the Salesforce-MuleSoft integration layer for SAP ERP connectivity (customer/account sync, order management, pricing/discount flows)
• Drive the Agentforce / AI strategy identifying use cases for autonomous AI agents in commercial workflows (lead qualification, case routing, forecasting)
• Establish governance frameworks for Salesforce platform architectural decision records, technical debt inventory, and security review processes
• Lead architecture review boards for all Salesforce change requests and major enhancements
• Partner with CRM Analytics team to design the Salesforce-to-Power BI / Tableau data flow for commercial KPIs
• Drive platform performance engineering large data volume strategy, asynchronous processing patterns, and API governance
• Own the Salesforce licensing and SKU optimization strategy ensuring cost-effective use of Sales Cloud, Service Cloud, and platform licenses

Required Qualifications

• 9-14 years of Salesforce experience with at least 3 years as a Solution/Technical Architect
• Salesforce Certified Technical Architect (CTA) or Application Architect certification strongly preferred
• Deep expertise in multi-cloud Salesforce architecture (Sales, Service, Life Sciences, Experience Cloud)
• Proven track record in large-scale CRM transformation programs for enterprises with $10B+ revenue
• Experience with Salesforce-MuleSoft integration architecture at enterprise scale
• Strong understanding of Salesforce security, compliance, and data governance for regulated industries

Preferred / Good-to-Have

• MedTech or Life Sciences industry CRM architecture experience
• Experience transitioning CRM delivery from SI-led to internal/GCC-led models
• Knowledge of Salesforce Industries (Vlocity) or Life Sciences-specific packages
• Familiarity with Salesforce Well-Architected framework
• Experience with FDA or EU MDR compliance considerations in CRM

If you are interested, please share your resume with below details to proceed further [Confidential Information]