We are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our Salesforce CRMs. This role is responsible for providing first-line support for end-user queries and issues related to Client System functionalities and data.
Mandatory Requirement - application support engineers who can understand their 2 applications built on salesforce and .net and provide them support for these accordingly.
Hands on coding experience in implementing Apex classes/controllers, Visual force pages, Apex Triggers, SOQL/SOSL/DML queries, Batch jobs, process builder.
Hands on in Admin activities like writing workflow rules, Approval process, creating formula fields, user/profile setup, data migration/scrub
Coding experience in Salesforce Lightning.
Experience in support activities in Salesforce
Experience on integrations using different methodologies like REST, SOAP, Web Services.
Experience in managing third party app exchange tools like Marketo, Ringlead etc
Experience in doing RCA for issues and providing responses to business.
