Job Description

Job Description:

About the Role:

We are looking for an experienced Senior Salesforce Developer with strong expertise in Field Service Lightning (FSL) and Sales Cloud. The ideal candidate should have a proven record of designing, customizing, and implementing complex Salesforce solutions, with a deep understanding of Field Service Lightning architecture, scheduling, mobile capabilities, and integrations. This is a key hands-on technical role based in Dubai, requiring immediate availability.

Key Responsibilities:

Lead and participate in requirement-gathering sessions and business process analysis with stakeholders.
Design and implement scalable, customized Salesforce solutions, with a focus on Field Service Lightning (FSL) functionality.
Customize and build Salesforce FSL applications using Apex, LWC, Visualforce, APIs, Custom Objects, Workflows, and Validations.
Configure FSL Scheduling & Optimization, including scheduling policies, work rules, and service objectives.
Manage Work Order and Service Appointment life cycles, including bulk scheduling, dispatch, rescheduling, and unscheduled management.
Configure and manage FSL Mobile App capabilities (including offline architecture) and integrate with Salesforce Mobile App or third-party mobile applications.
Handle resource management, including contractors, timesheets, operating hours, and shift/territory setups.
Manage inventory and logistics operations within FSL (returns, requests, and tracking).
Set up and configure Preventive Maintenance and the Dispatcher Gantt Chart for efficient scheduling.
Conduct code reviews to ensure high-quality, optimized, and compliant development standards.
Provide technical guidance and advisory support to the project team on complex configuration and implementation issues.
Offer post-implementation support, user training, and ongoing client advisory.
Configure Live Chat / Omni-Channel as part of Salesforce Service Cloud setup.
Collaborate with cross-functional teams to ensure smooth integrations and aligned project delivery.

Required Skills & Expertise:

Proven expertise in Salesforce Field Service Lightning (FSL) / Salesforce Field Service (SFS) configuration and customization.
Strong understanding of FSL Scheduling and Optimization, including work rules, objectives, and service territories.
Proficiency in Apex, Visualforce, Lightning Components (LWC), and API Integrations.
Deep knowledge of FSL architecture, work order management, dispatcher console, and field operations lifecycle.
Hands-on experience with Salesforce Field Service Mobile App, including offline capabilities.
Experience configuring Live Chat / Omni-Channel within Salesforce Service Cloud.
Knowledge of Salesforce CPQ will be considered an added advantage.
Excellent communication, analytical, and stakeholder management skills.
Ability to work under pressure, handle multiple projects, and adapt quickly in dynamic client environments.