Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

JOB Description:

Seeking senior developers with very strong Salesforce Service Cloud and APEX coding skills to maintain and support the UPS CRM application handling customer claims. Prefer developers with experience in very large enterprise organizations who have worked on applications having a large user base. Must be willing to rotate with 4 other developers for on call duties every 5th week.

Primary Skills

Salesforce Service Cloud application is used by UPS Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels

Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On
Analytical skills and strong experience debuging and resolve issues/defects
Experience with Salesforce Governor limits
Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
Experience with data updates / data migration using Data Loader and other Salesforce tools
Partisipate in discussions and negotiations with business representatives about requested functionality
Participate in the code reviews and ensure the code achieves appropriate test coverage
Ability to author technical solution approach and design documentation
Working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum
Salesforce Certification: Admin, Platform Developer 1

Secondary Skills

Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
Some Project Management Skills
Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)
English written and verbal communication skills
Self-Motivated learner

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Sr. Applications Developer (Salesforce - Chennai)