Salesforce Specialist (Service Cloud)- Chennai

What you can look forward as Salesforce Specialist

Handson expertise with EmailtoCase architectures, OmniChannel routing, and SLA/Entitlement configurations.

Advanced proficiency in Flows, Validation Rules, Record Types, Page Layouts, and other declarative automation tools.

Strong Lightning Experience skills including building Lightning apps, Dynamic Forms, and customized record pages.

Competent in managing data operations using Data Loader, Salesforce Inspector, and applying governance best practices.

Salesforce Certified Administrator & Platform App Builder, with additional experience in integrations and other Salesforce Clouds.

Your profiles as Salesforce Specialist

Experienced Salesforce Service Cloud Administrator with 2+ years of hands-on configuration, automation, and case management expertise.

Proven experience providing 1st and 2nd level Salesforce support, resolving issues quickly and ensuring smooth business operations.

Strong capability in troubleshooting, rootcause analysis, and documenting solutions for continuous process improvement.

Skilled in configuring and optimizing Service Cloud features including Case Lifecycle, OmniChannel, and Service Console.

Effective collaborator with crossfunctional teams to drive automation, AI opportunities, and Service Cloud enhancements.

Experienced in maintaining data quality, managing user access controls, and ensuring platform governance compliance.