Salesforce Service Cloud Developer

8-10 Years

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Early Applicant

Job Description

Required Skills & Experience

8+ years of hands-on experience as a Salesforce Developer.
Strong expertise in Salesforce Service Cloud, Apex, LWC, Aura Components, and Visualforce.
Good understanding of Salesforce data model, sharing rules, and security model.
Experience with API integrations and Salesforce Platform Events.
Familiarity with Salesforce Flows, Process Builder, and Omni-Channel configuration.
Experience working in Agile/Scrum environments.
Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant) are preferred.

Key Responsibilities

Design, develop, and implement scalable solutions in Salesforce Service Cloud.
Develop custom components using Apex Classes, Triggers, Lightning Web Components (LWC), and Aura Components.
Configure and customize case management, Omni-Channel, CTI integration, and Knowledge base.
Collaborate with business analysts and stakeholders to translate requirements into technical solutions.
Integrate Salesforce with external systems using APIs, REST/SOAP, and middleware tools.