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Salesforce Service Cloud BA

Pradeepit Consulting Services
Remote
3-8 Years
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  • Posted 10 days ago
  • Over 100 applicants
Quick Apply

Job Description

  • Salesforce Service Cloud hands on and Amazon Connect good to have
  • BA Skills (User Stories, JIRA, Agile Methodology)
  • Experience using Salesforce or similar CRM Products to develop client or business solutions
  • Hands on experience configuring Salesforce or similar CRM Product, including workflows,
  • Work with clients and end-users to gather, understand, and define business requirements.
  • Good to have any Salesforce certification.
  • Hands-on Experience in automation such as Workflow, Process builder, and Flows (In- depth knowledge is Mandatory)
  • Evaluate and incorporate new technologies into new and existing frameworks and solutions
  • as applicable Collaborate with and mentor members of the team and other co-workers
  • Participate in key meetings with clients including requirement sessions, system demos user
  • acceptance testing, and end-user training.
  • Good to have coding skills but not mandatory
  • Must have experience in handling multiple projects and deliver them on time.
  • Excellent communication skills and ability to communicate at all levels of the organization
  • Ability to translate business requirements into technical deliverable
  • Strong Experience in working with Data management tools
  • Strong documentation, prioritization and training skills.

More Info

Job Type:
Permanent Job, Work From Home
Industry:
Consulting
Role:
Database Administrator (DBA)
Function:
IT
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Pradeepit Consulting Services

PGC Digital, the brand identity of PradeepIT Global Consulting Pvt Ltd, is a Singapore-based global IT services and consulting company. As a trusted partner of SAP, Microsoft, Salesforce, and AWS, we provide enterprise solutions, IT consulting, automation, and IT-enabled services worldwide. Headquartered in Singapore, with an offshore delivery center in Bangalore, India, we have a strong presence in the UK, USA (Florida), Canada, UAE, and India. Our Bangalore hub drives innovation and global operations. Key Highlights 750+ Employees Worldwide (598+ in India) CMMI Level 3 & ISO 9001 & 27001 Certified Great Place to Work® & Best Place to Work for Women Business Units IT Consulting – Digital strategy, advisory, and transformation Enterprise Solutions – CRM, ERP, HCM, HXM implementation ITeS – BPO, KPO & Call Center Services Automation & IT Support Services – AI-driven & infrastructure solutions Engagement Models Extended Team | Dedicated Team | Managed Services | ODC | Staff Augmentation Expertise SAP ECC to S/4HANA Migration Data Management – ETL, SAP Datasphere, SAP MDG Cloud, AI, and Digital Transformation We help businesses achieve agility, scalability, and innovation.

Job ID: 122179605

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Last Updated: 26-03-2026 08:43:30 AM
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