Salesforce L2 Support Engineer
Years of Experience: 5-10 Years
Job Summary
We are seeking a skilled and proactive Salesforce Support Engineer with 3-5 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You will be the go-to expert for troubleshooting, user support, and platform optimization.
Responsibilities
- Provide day-to-day support for Salesforce users across sales, service, and operations teams.
- Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
- Collaborate with business analysts and developers to translate support tickets into long-term solutions.
- Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
- Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
- Monitor system performance and proactively identify areas for improvement.
- Assist in user training, documentation, and onboarding for new features or releases.
- Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.
Mandatory Skills
- 3-5 years of hands-on experience in Salesforce support or administration.
- Salesforce Certified Administrator (mandatory).
- Strong understanding of Salesforce Data Cloud (deal breaker skill).
- Experience working in the financial services industry, preferably insurance.
Preferred Skills
- Familiarity with insurance workflows such as underwriting, claims, and policy servicing.
- Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
- Excellent communication and stakeholder management skills.
- Experience with support tools like Jira, ServiceNow, or similar ticketing systems.
Qualifications
- Bachelor's degree in a relevant field or equivalent experience.
- Additional Salesforce certifications (e.g., Advanced Administrator) are a plus.
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