Salesforce Implementation Manager / Salesforce CRM Lead

About Company:

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, Neon Earth, Optamark and North cape. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through ,customization.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

For more about Group Bayport, please visit

Website: https://groupbayport.com/about-us/

LinkedIn: https://www.linkedin.com/company/groupbayport/mycompany/

Designation: Salesforce Implementation Manager / Salesforce CRM Lead

Location: Gurgaon/ Ahmedabad

About the Role

We are seeking an experienced Salesforce Implementation Manager to own and manage our Salesforce CRM platform. The role will act as the internal Salesforce expert, working closely with business stakeholders and the external implementation partner to ensure successful deployment, optimization, and continuous improvement of Salesforce.

Key Responsibilities

• Lead end-to-end Salesforce implementation and post-implementation optimization.
• Act as the primary point of contact for the Salesforce implementation partner/vendor.
• Ensure timely delivery of enhancements, integrations, and system updates.
• Monitor system performance, adoption, and platform stability.
• Gather and document requirements from business teams.
• Translate business needs into Salesforce workflows, automation, reports, and dashboards.
• Maintain Salesforce configurations including objects, fields, workflows, validation rules, and automation.
• Ensure data governance, user access management, and CRM best practices.
• Build dashboards and reports for business insights.
• Coordinate with implementation partners for development, releases, and troubleshooting.
• Drive user adoption through training and documentation.

Required Qualifications

• 58+ years of experience working with Salesforce CRM.
• Hands-on experience with Salesforce implementation, configuration, and administration.
• Experience managing Salesforce vendors / implementation partners.
• Strong understanding of Salesforce Service Cloud or Sales Cloud.
• Experience with workflow automation, reports, dashboards, and integrations.
• Salesforce Admin Certification preferred.