Role Summary
We are seeking a techno-commercial Salesforce professional with strong Salesforce implementation and project coordination experience to lead Pre-Sales and Post-Sales Salesforce initiatives.
This role will act as a bridge between internal stakeholders and the Salesforce implementation partner, ensuring structured execution, timely delivery, and successful user adoption.
Key Responsibilities
Salesforce Implementation & Business Analysis
- Lead end-to-end Salesforce implementation for Pre-Sales, Sales, and Post-Sales processes.
- Engage with internal stakeholders to understand existing workflows and future requirements.
- Gather, analyze, and document business and functional requirements for Salesforce.
- Convert business needs into clear requirements, user stories, and acceptance criteria.
Project & Partner Management
- Act as the single point of coordination between Molbio Diagnostics and the Salesforce implementation partner.
- Track project timelines, milestones, dependencies, and risks.
- Ensure implementation deliverables align with agreed scope, quality, and timelines.
Participate in solution walkthroughs, UAT cycles, and sign-off activities.
Cross-Functional Coordination
- Work closely with Sales, Service, Support, Finance, and Management teams.
- Ensure smooth collaboration across teams during implementation and rollout.
- Support change management and Salesforce adoption across the organization.
Post-Implementation & Admin Support
Provide post-go-live support as a Salesforce Admin / functional support member.
Handle: User access and profile management, Basic configuration changes, Issue triaging and coordination with the implementation partner
Act as the first level of support for internal Salesforce users.
Required Skills & Experience
- 34 years of experience in Salesforce implementation projects.
- Proven experience in project coordination or project management for CRM / IT implementations.
- Hands-on experience with:
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Strong techno-functional understanding of Pre-Sales and Post-Sales processes.
- Excellent stakeholder communication and vendor coordination skills.
- Ability to manage multiple workstreams and meet defined timelines.
Salesforce Certifications
Mandatory
- Salesforce Certified Administrator
- Salesforce Business Analyst
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
Good to Have
- Salesforce Advanced Administrator
- Salesforce Platform Developer I (PD1)
- Project Management Certification (PMP / Agile / Scrum Master or equivalent)
Why Join Molbio Diagnostics Limited
- Opportunity to own and drive a critical Salesforce implementation program.
- High-visibility role with direct business impact.
- Work closely with leadership and cross-functional teams.
- Stable onsite role in a growing diagnostics organization.
Educational Qualification
- Bachelor's degree in Computer Science, Information Systems, or Business Management (preferred).
