Solid previous experience as a Solution/Technical Architect in the Salesforce Field Service, CRM, Contact Centre, or Customer Service space:
- Able to translate business requirements into the technical design specification, Create prototypes quickly and re-architect them for production readiness. Business requirements assessment and delivery of findings including key pain-points. Proposes solutions to meet business needs, and ROI where applicable
- Must be Salesforce Certified Field Service Lightning Consultant & Service Cloud Consultant.
- 12-20 years of IT experience and minimum 8 years exp in Salesforce
- Deep functional understanding of the field service operations and processes
- Prior experience with Field Service Lightning configuration, End-to-end Field Service Lightning implementation
- Firm understanding of Salesforce.com best practices should have working knowledge in Service Cloud
- Proficient in creating Triggers, Apex Classes, SOQL queries, data migration, triggers, custom settings, validation rules, and Process Builder, DataLoader.
- Experienced in developing high performance Lightning Web Components
- Experience with setting up FSL data model (Asset, Case, Entitlement, Service Contract, Service Contract Line Item, Work Orders, Service Appointments, Service Resources, Territories)
- Strong functional and technical implementation knowledge of work order management, inventory management, asset management, scheduling, service resource management and service contract functionality
- Ability to configure Service Rules and Objectives in support of Field Service business processes
- Experience installing FSL managed package and guided setup configuration
- Experience with Community Cloud, Service Cloud, SFDC integration, and ERP integrations.
- Create robust and scalable large-scale enterprise applications.
