Job Title: Salesforce Engineering Manager
Location: India (Remote-Friendly) - NCR Preferred
Department: IT Applications / CRM Engineering
Reports To: Director, IT Applications
Role Overview
We are seeking a seasoned Salesforce Engineering Manager with architect-level expertise, strong people leadership, and a strategic mindset to drive innovation and business alignment. This role is pivotal in delivering scalable Salesforce solutions and fostering cross-functional collaboration in a remote-first environment. The ideal candidate is a decisive technical leader who thrives on solving complex problems and building trusted relationships across global teams.
Key Responsibilities
Technical Leadership & Decision-Making
- Architect and guide the implementation of complex Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and custom applications.
- Make critical technical decisions on architecture, design patterns, scalability, and performance trade-offs.
- Define and uphold best practices in development, security, and platform governance.
- Lead technical reviews and ensure high-quality, maintainable solutions that align with enterprise standards.
People Leadership
- Manage and mentor a distributed team of Salesforce engineers, fostering a culture of ownership, growth, and accountability.
- Drive team performance, career development, and engagement in a remote setting.
- Build and scale engineering capacity to meet evolving business needs.
Business Partnership & Stakeholder Engagement
- Act as a strategic partner to product owners, business leaders, and cross-functional teams.
- Translate business requirements into technical solutions that deliver measurable value.
- Build strong relationships with stakeholders across geographies and functions.
Cross-Functional Collaboration
- Collaborate effectively with global teams including product, QA, infrastructure, and support.
- Navigate ambiguity and drive alignment across time zones and organizational boundaries.
- Champion transparency, shared goals, and inclusive decision-making.
Innovation & Strategy
- Lead initiatives to modernize CRM capabilities and improve user experience.
- Explore emerging Salesforce features and technologies to drive innovation.
- Contribute to long-term platform strategy and roadmap planning.
Required Qualifications
- 14+ years of experience in Salesforce development and architecture.
- 3+ years of experience in engineering management or technical leadership.
- Salesforce certifications such as Certified Technical Architect (CTA), Application Architect, or System Architect are highly preferred.
- Strong command of Apex, Lightning Web Components, Visualforce, SOQL, and Salesforce APIs.
- Experience with agile methodologies, CI/CD pipelines, and DevOps practices.
- Proven ability to manage stakeholder relationships and drive cross-functional collaboration in a remote environment.
- Demonstrated experience making impactful technical decisions in complex enterprise settings.
- Exposure to Agentforce and other AI technologies
Preferred Qualifications
- Experience working in a global delivery model with distributed teams.
- Familiarity with integration platforms like MuleSoft or other middleware.
- Exposure to enterprise-level CRM transformation and innovation programs.
- Exposure to technologies outside of Salesforce tech stack
- Success on AI project rollout would be highly preferred
