What You'll Be Doing As A Part of Our Team- Design and development of Salesforce Service Cloud solutions including:
- Omni-Channel Routing & Supervisory Tools
- CTI / Telephony Integrations (Open CTI, Amazon Connect)
- Live Chat, Messaging, Digital Engagement
- Case Management, Assignment, Escalation, and Service Processes
- Knowledge Base, Entitlements, SLAs & Milestones
- Service Console customization & productivity enhancements
- Architect scalable, secure, and high-performance solutions aligned with business requirements.
- Develop and maintain: Apex Classes, Triggers, Test Classes, Lightning Web Components (LWC), Visualforce (as required for legacy support), Asynchronous Apex (Batch, Queueable, Scheduled, Future), Platform Events
- Implement complex Salesforce automations using: Flows (Record-Triggered, Screen, Orchestration), Process Builder (legacy support only),Approval Processes
- Integrate Salesforce with external systems using REST/SOAP APIs, Middleware (MuleSoft preferred).
- Optimize system performance and ensure governor limit efficiency.
- Lead code reviews, deployments, CI/CD, and enforce best practices.
- Work closely with: Business Analysts, Architects, QA Teams, Support Teams
- Provide technical mentorship to junior developers.
- Drive security, data access, and compliance standards.
What You Should Have To Qualify
- 6+ years of hands-on Salesforce development experience
- Strong expertise in Service Cloud
- Advanced proficiency in Apex, SOQL & SOSL, Lightning Web Components (LWC), Flows & Automation
- Deep understanding of Case Lifecycle, Omnichannel Routing, CTI Integration, Knowledge Management, Entitlements & Milestones
- Strong experience in Salesforce Security Model: Profiles, Permission Sets, OWD, Sharing Rules, Field-Level Security
Integration & Architecture
- Experience integrating Salesforce with: REST APIs, Middleware platforms (MuleSoft, Boomi, etc.), External CRM / ERP systems
- Strong knowledge of: Asynchronous Apex (Batch, Future, Queueable), Platform Events, CDC (Change Data Capture)
DevOps & Deployment
- Experience with: Git / Bitbucket / GitHub, CI/CD pipelines, Salesforce DX, Change Sets & Metadata API
Soft Skills
- Strong problem-solving & debugging skills
- Excellent communication with technical & non-technical stakeholders
- Ability to lead from the front and take ownership
- Experience in Agile/Scrum environments
Ideally, You Would Also Have These
- Salesforce Certifications: Platform Developer I & II, Service Cloud Consultant, Integration Architecture Designer
- Experience with: Salesforce Messaging, Einstein Bots, Experience Cloud
- Exposure to Jira, Confluence, and DevOps tools
Culture is at our Core
- Service: Create Raving Fans
- Accountability: Follow Up; Own Up
- Attitude: Possess True Grit
- Personality: Be Minty
- Work Ethic: Be Rock Solid
- Community Outreach: Give Back
- Health and Wellness: Live Better
- Resource Efficiency: Do Ms With Menos
About Us
Here, we work hardbut we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you're a can-do kinda person who loves to help Members win and enjoys working from just about anywherethen you'll fit right in. We've got big plans, but we can't achieve them without you. Join us, and let's achieve greatness.
