Role: Salesforce Solution Architect Consumer Goods (CG)/ TPM
Location: Hyderabad, India
Employment Type: Full-Time
Key Responsibilities
- Serve as the primary Tech Ops Architect for Salesforce CG Cloud, owning operational architecture and support readiness.
- Partner with the delivery team during implementation to ensure solutions are supportable and scalable.
- Define production readiness standards, support models, escalation paths, and SLAs.
- Act as the highest-level escalation point for complex production incidents.
- Lead incident triage, root cause analysis, and preventive remediation.
- Design and establish the Salesforce Tech Ops function, including runbooks and operating procedures.
- Lead and mentor Tech Ops engineers and analysts.
- Oversee release readiness, deployment validation, and post-release stabilization.
- Support integrations and validate end-to-end data flows.
- Provide operational reporting and risk updates to leadership.
Required Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
- 7+ years of Salesforce experience across architecture or operations roles.
- Experience supporting large-scale Salesforce implementations through go-live.
- Strong understanding of Salesforce data models, security, and integrations.
- Experience with incident management, RCA, and release governance.
- Strong communication and leadership skills.
Preferred Qualifications
- Salesforce certifications (Administrator, Sales Cloud, Consumer Goods Cloud).
- Experience with MuleSoft or integration tooling.
- Experience building or leading Tech Ops teams.
- Familiarity with SOX and compliance requirements.
