This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Salesforce Developer in India.
This role is an exciting opportunity for a skilled Salesforce professional to help design and optimize customer-focused solutions within a fast-paced, innovation-driven environment. The position centers on building scalable Salesforce applications and integrated contact center solutions that enhance customer experience, operational efficiency, and agent productivity. You will work across multiple technologies, leveraging Salesforce Service Cloud, Sales Cloud, AI-powered tools, and third-party integrations to deliver impactful business solutions. The role offers strong exposure to modern cloud technologies, automation, and AI-enhanced customer engagement platforms. Collaboration with engineering teams, business stakeholders, and operational leaders will be key to driving technical excellence and continuous improvement. Candidates who enjoy solving complex integration challenges and developing high-impact CRM solutions in a collaborative remote environment will thrive in this opportunity.
Accountabilities
- Design, develop, and maintain scalable Salesforce solutions supporting customer service, sales operations, and contact center workflows.
- Build and optimize integrations between Salesforce and external platforms such as telephony systems, workforce management tools, and customer engagement applications.
- Develop custom applications and automation using Apex, Lightning Components (Aura/LWC), APIs, Visualforce, and related technologies.
- Create technical specifications, architecture documentation, and implementation plans aligned with SDLC best practices.
- Enhance customer and agent experiences by implementing AI-driven capabilities such as intelligent routing, chatbots, sentiment analysis, and automation tools.
- Collaborate with business stakeholders, engineers, and operational teams to gather requirements and deliver high-quality technical solutions.
- Support CI/CD pipelines, deployment automation, and version control processes across Salesforce environments.
- Monitor system performance, maintain data integrity, troubleshoot technical issues, and provide ongoing platform support.
- Implement process improvements that increase operational efficiency, reduce manual effort, and improve reporting accuracy.
- Ensure secure, reliable, and scalable integrations while maintaining compliance with organizational standards and best practices.
- Participate in testing, debugging, maintenance, and continuous optimization of Salesforce applications and integrations.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- 3+ years of hands-on Salesforce development experience in enterprise or large-scale environments.
- Strong expertise in Salesforce Service Cloud and Sales Cloud, including Service Console, CTI integration, and Omni-Channel capabilities.
- Proficiency in Apex, Lightning Web Components (LWC), Aura, REST/SOAP APIs, Visualforce, JavaScript, HTML, CSS, XML, JSON, and AJAX.
- Experience building integrations with contact center platforms such as TalkDesk, Genesys, RingCentral, Assembled, or similar solutions.
- Solid understanding of CI/CD tools and deployment processes using platforms such as Jenkins, Autorabit, GitHub, Bitbucket, or ANT.
- Salesforce certifications such as Platform Developer I or II are required; Service Cloud Consultant certification is a plus.
- Knowledge of OAuth2, Open CTI, managed packages, caching, asynchronous processing, and Salesforce integration best practices.
- Experience integrating Salesforce with tools such as Zendesk, Freshdesk, Gong, Calendly, or related applications is highly desirable.
- Familiarity with AI/ML integrations, conversational AI, or automation tools supporting customer engagement workflows is preferred.
- Strong analytical, troubleshooting, communication, and stakeholder management skills.
- Ability to independently lead technical projects from design through deployment and support.
Benefits
- Competitive compensation package.
- Fully remote work opportunity within India.
- Exposure to cutting-edge Salesforce, AI, and customer engagement technologies.
- Opportunity to work on large-scale, high-impact CRM and contact center transformation projects.
- Collaborative and innovation-focused engineering culture.
- Career development opportunities in cloud technologies, automation, and enterprise systems.
- Inclusive and diverse work environment that values individuality and fresh perspectives.
- Access to modern development tools, CI/CD environments, and advanced integration platforms.
- Opportunity to contribute to customer-centric solutions within a rapidly evolving technology ecosystem.
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
