Salesforce delivery manager

Responsibilities:

• Lead Salesforce implementation projects, focusing on Marketing Cloud solutions
• Develop project plans, timelines, and resource allocation
• Collaborate with clients to understand business requirements and define project scope
• Manage project delivery, ensuring timely and within-budget completion
• Coordinate with cross-functional teams (sales, marketing, technical)
• Ensure high-quality delivery, meeting client expectations
• Identify and mitigate project risks, issues, and dependencies
• Manage project stakeholders, communication, and expectations
• Develop and maintain project documentation, reports, and dashboards

Requirements:

• 7+ years of Salesforce implementation experience
• 3+ years of Marketing Cloud expertise (Email Studio, Mobile Studio, Journey Builder)
• Proven delivery management experience, leading Salesforce projects
• Strong knowledge of Salesforce platform, CRM, and Marketing Cloud
• Understanding of marketing automation, email marketing, and customer engagement strategies
• Excellent project management, communication, and leadership skills
• Certification in Salesforce Marketing Cloud Administrator or Consultant

Nice to Have:

• Experience with Salesforce Commerce Cloud or Community Cloud
• Knowledge of Pardot or other marketing automation tools
• Certification in Agile methodologies (Scrum Master, PMI-ACP)
• Experience with project management tools (Asana, Jira, MS Project)

Technical Skills:

• Salesforce platform (Salesforce CRM, Service Cloud)
• Marketing Cloud (Email Studio, Mobile Studio, Journey Builder)
• Project management tools (Asana, Jira, MS Project)
• Agile methodologies (Scrum, Kanban)
• Marketing automation, email marketing, and customer engagement strategies