Salesforce Consultant

Job Description: Salesforce CRM Functional Consultant

Experience: 4 to 8 Years

Employment Type: Full-time

Location: Remote

Job Summary

We are looking for an experienced Salesforce CRM Functional Consultant who can translate business requirements into effective Salesforce solutions. The ideal candidate will work closely with stakeholders, lead functional design, and ensure smooth implementation and optimization of Salesforce CRM modules.

Key Responsibilities

Gather, analyze, and document business and functional requirements

Design and configure Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud)

Prepare functional design documents, user stories, and process flows

Configure objects, fields, workflows, validation rules, flows, reports, and dashboards

Support end-to-end Salesforce implementations, including UAT and go-live

Coordinate with technical teams for custom development and integrations

Conduct user training and provide post-implementation support

Ensure best practices for data quality, security, and governance

Identify opportunities for process improvement and automation

Required Skills & Qualifications

48 years of experience in Salesforce CRM functional roles

Strong understanding of Salesforce Sales Cloud and/or Service Cloud

Hands-on experience with Salesforce configuration (no-code/low-code)

Experience in requirement gathering and stakeholder management

Knowledge of Salesforce data model, security model, and sharing rules

Experience working in Agile/Scrum environments

Strong communication and documentation skills

Additional Requirements

Willingness to travel to Ahmedabad on a short-term basis, as and when required for project needs

Good to Have

Salesforce certifications (Admin, Advanced Admin, Sales Cloud, Service Cloud, Business Analyst)

Experience with integrations (REST/SOAP APIs)

Exposure to Lightning Experience and Flow Builder

Experience with CPQ, Marketing Cloud, or Experience Cloud

Good presentation and client-facing skills