Salesforce Business Analyst

Gather, analyze, and document business requirements across Salesforce platforms, with emphasis on Service Cloud and Case Management.

Translate business needs into welldefined user stories, acceptance criteria, and process flows in Azure DevOps.

Ensure complete traceability from business requirements through design, development, testing, and release.

Strong experience with Salesforce business analysis, particularly in Service Cloud and integrated case management.

Ability to document BRDs, functional specifications, process flows, and test cases.

Understanding of integrations involving MuleSoft and Informatica IICS.

Handson experience in Agile projects using Azure DevOps for stories, tasks, and acceptance criteria management.

5+ years of experience in Salesforcedriven business analysis and endtoend implementation cycles.