Role summary:
We are seeking a highly skilled Salesforce Agentforce Developer with deep Salesforce platform expertise and a focus on delivering AIdriven business outcomes. The ideal candidate will build scalable and efficient Salesforce solutions that integrate Agentforce Standard and Custom Agents with Salesforce Data Cloud to enable intelligent, datadriven automation. This role emphasizes the practical application of predictive analytics, generative capabilities, and agentbased workflows to transform sales and service processes while maintaining strong platform governance and scalability.
This role requires strong hands-on technical development skills, alongside the ability to integrate AI-enhanced features to redefine the sales and service lifecycle.
Duties & Responsibilities
- Develop, integrate, and maintain Agentforce Standard and Custom Agents and Data Cloudpowered experiences (data ingestion, harmonization, and activation as needed), along with Flows, Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, and declarative configurations while leveraging AI capabilities.
- Integrate AI-driven workflows to optimize processes and enhance decision-making.
- Participate in design reviews and provide input on technical architecture and solution design, incorporating AI technologies for scalable solutions.
- Collaborate with Product Owners, Product Managers, Architects, and QA to refine user stories and deliver functional software with AI enhancements in iterative sprints.
- Ensure work quality through peer reviews, unit testing, functional testing, and adoption of AI-assisted code build and review tools for secure and optimized solutions.
- Troubleshoot and resolve production issues, including performance bottlenecks, integration failures, and AI-related errors, ensuring stable system operations.
- Maintain and enhance integrations with external systems using REST/SOAP APIs, Platform Events, and middleware tools, incorporating AI automation.
- Document technical solutions, AI use cases, and integration of workflows, maintaining a system knowledge base for team onboarding and support.
Requirements
Minimum years of experience: 5+ years of hands-on Salesforce Platform development experience in Sales Cloud and Service Cloud, with hands-on expertise in Agentforce, Apex, Flows, Lightning Web Components (LWC), and Salesforce declarative configurations.
Basic Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 5+ years of hands-on Salesforce development experience (Sales Cloud and Service Cloud).
- Proficiency in Agentforce, Flows, Apex, LWC, SOQL, SOSL, and Salesforce configuration, with the ability to incorporate AI-powered capabilities into automation workflows.
- Enthusiastic about AI, with a passion for learning and implementing AI solutions to enhance development processes and business outcomes.
- Familiarity with Salesforce integration patterns and API development, leveraging AI frameworks to improve data synchronization and automation.
- Understanding of Salesforce security model (profiles, permission sets, sharing rules) and ability to evaluate AI features for security impact.
- Agile/Scrum experience in a collaborative team environment, with the ability to prioritize and deliver AI-focused user stories and features.
- Salesforce certifications: Agentforce, Platform App Builder, Platform Developer I and II, and Admin.
- Knowledge of enterprise architecture principles and scalable design patterns, including those involving AI-based solutions.
- Ability to mentor junior developers, including training on AI integration and best practices for implementing AI-driven workflows.
- Experience with performance tuning and governor limit optimization, incorporating AI-based tools to monitor and improve system efficiency.
Preferred Qualifications
- Knowledge of agentic monitoring tools and performance optimization techniques, utilizing AI-powered analytics for proactive issue detection and resolution.
- Experience in Test-Driven Development (TDD) and left-shift quality concepts for efficiency and improvement of code reliability.
- Prior work experience in an agile environment, with a proven ability to deliver AI-enhanced features in iterative sprints while collaborating closely with cross-functional teams.
- Strong problem-solving skills with the ability to break down complex problems, estimate development time, and incorporate AI tools to improve effort prediction accuracy.
- In-depth understanding of the technology landscape, staying up to date on trends in AI, machine learning, and other emerging technologies, and contributing innovative AI-powered ideas to the team.
- Demonstrates the ability to learn and apply the organization's vision statement and decision-making framework, aligning AI-driven development efforts with business objectives.
- Understands how team and personal goals contribute to the broader organizational vision, with a focus on delivering business value through AI-enriched Salesforce solutions.
