Salesforce Administrator

About the role

Join Versovate Labs as the day-to-day owner of a high-volume Salesforce Service Cloud org for a flagship contact-centre programme delivered for a global client. You'll run user, queue and Omni-Channel configuration, build reports and dashboards, and be the first-line responder for business users in a contact-centre supporting hundreds of agents.

What you'll do

• Configure Service Cloud (cases, queues, assignment & escalation rules)

• Own Omni-Channel routing, presence statuses and capacity-based routing

• Build Salesforce Flows and manage permission sets, profiles and sharing

• Develop Lightning reports and dashboards aligned to the client's service catalogue

• Support end users with account, permission and dashboard requests

What we're looking for

• Salesforce Certified Administrator AND Advanced Administrator (mandatory)

• 3+ years hands-on Salesforce admin in a 50+ user org

• At least one Service Cloud + Omni-Channel deployment under your belt

• Strong Flow Builder, Data Loader and Workbench skills

• B.E. / B.Tech / MCA / M.Sc. in Computer Science, IT or related discipline

Nice to have

• Service Cloud Consultant or Platform App Builder certifications

• Trailhead Ranger or Double Star

• Contact-centre experience (real-time queue management, escalations)

• Experience supporting global enterprise contact-centre clients