Overview
Position Overview
This is an exciting opportunity to work within one of the fastest-growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and the continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation into company-sponsored events and an invested culture of learning.
The Salesforce Administrator (Revenue Cloud & Contracts) is responsible for administering, configuring, and optimizing Salesforce Revenue Cloud, Salesforce Contracts, Service Cloud, and Scheduler solutions. This role supports quote-to-cash and revenue operations processes while ensuring platform stability, security, data integrity, and operational efficiency.
Additionally, this role is responsible for collaborating with business stakeholders and technical teams to implement scalable Salesforce solutions, improve business processes, and enhance user adoption across the organization.
Responsibilities
Duties and Responsibilities
- Configure, maintain, and optimize Salesforce Revenue Cloud functionality to support quote-to-cash and revenue operations processes.
- Support Salesforce Contracts administration, including contract lifecycle management and related business processes.
- Administer and maintain Service Cloud and Salesforce Scheduler configurations to support business and customer service operations.
- Create, maintain, and optimize reports, dashboards, and analytics to support operational and business decision-making.
- Design, develop, and maintain Salesforce Flows and automation solutions to improve efficiency and reduce manual processes.
- Manage user accounts, profiles, permission sets, roles, and security controls in accordance with governance requirements.
- Perform data imports, exports, updates, and maintenance activities while ensuring data quality and integrity.
- Support deployment activities using Change Sets and coordinate release management efforts with technical teams.
- Troubleshoot platform issues and provide timely support to end users and business stakeholders.
- Deliver user training, documentation, and support to drive Salesforce adoption and maximize platform value.
- Collaborate with business and technical teams to identify opportunities for process improvements and platform enhancements.
- Maintain system documentation, configuration records, and administrative procedures.
- Stay current with Salesforce platform enhancements, best practices, and emerging technologies.
- This job description is not designed to be a comprehensive list of duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education
- Bachelor's degree in information technology, Computer Science, Business Administration, or related field from an accredited college or university; or equivalent combination of education and experience.
- Salesforce Administrator Certification preferred.
Job-related Experience
- Customarily has 3-5 years of experience administering Salesforce environments, including hands-on experience supporting Salesforce Revenue Cloud, Salesforce Contracts, Service Cloud, and Salesforce Scheduler.
- Experience configuring Salesforce security, automation, reporting, dashboards, data management processes, and governance standards, as well as supporting deployments, release management activities, and end-user adoption within enterprise Salesforce environments.
Job-related Skills And Attributes
- Synoptek core DNA behaviors
- Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
- OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
- Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
- Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
- Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
- Strong knowledge of Salesforce Revenue Cloud, Salesforce Contracts, Service Cloud, and Salesforce Scheduler.
- Experience with Salesforce Flows and business process automation.
- Proficiency in Salesforce reporting and dashboard development.
- Knowledge of Salesforce security architecture, including profiles, roles, permission sets, and sharing models.
- Experience with data management, governance, and platform administration best practices.
- Understanding of Change Sets, deployment processes, and release management methodologies.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Demonstrated ability to support end users and drive platform adoption.
- Experience with AgentForce for Service Cloud preferred.
Working Conditions
Work is primarily performed in an office, remote, or hybrid environment depending on business requirements. May require collaboration with global teams across multiple time zones. Ability to work extended hours or participate in after-hours support activities as needed to support project deliverables and operational requirements.
FLSA
Exempt
EEO Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors. 
