Salesforce Administrator

Company Overview

Why Gainsight

We are ranked #1 on Glassdoor's 2023 Best Place to Work List. Here's why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customersall of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Job Overview

We are seeking a skilled Salesforce Administrator with 3 to 5 years of experience to join our team. As a Salesforce Administrator, you will be responsible for configuring, customising, and maintaining our Salesforce CRM platform. Your expertise will ensure the smooth operation and optimal utilization of Salesforce across the organization. This crucial role requires a deep understanding of Salesforce functionality, strong problem-solving skills, and the ability to collaborate with various stakeholders.

Qualifications

• 3 + years of Experience in the Salesforce
• Salesforce Administrator certification (required).
• Salesforce Developer certification.
• Exceptional communication skills - written, presentation skills, etc.
• Demonstrated ability to deliver business-oriented solutions across a portfolio of projects
• Able to successfully manage a varied workload with minimal intervention from Management
• Thorough understanding of the AGILE development lifecycle
• Ability to conceptualize current requirements against future plans
• Demonstrated understanding of the Salesforce platform from Sales Cloud, Force.com, Lightning, and API integration with CRM platforms.
• Strong analytical skills and detail-oriented.
• Experience with workflows, formulas, processes, and flows.
• Solid understanding of data structures, data modelling, and database schemas.
• Demonstrated ability to communicate technical issues and resolve problems effectively
• Flexible to work in Shifts and during the deployment

Responsibilities

• Salesforce Configuration and Customization: Customize and configure Salesforce to meet business requirements, including creating and maintaining custom objects, fields, layouts, and workflows.
• User Management: Manage user roles, profiles, permission sets, and security settings to ensure appropriate data access and user permissions.
• Data Management: Maintain data integrity by overseeing data imports, exports, and updates. Perform data cleanup activities and handle data validation and deduplication processes.
• Reports and Dashboards: Develop and maintain reports, dashboards, and data visualizations to provide insights and support decision-making processes.
• System Maintenance and Troubleshooting: Perform regular system maintenance tasks, such as monitoring system performance, resolving data and integration issues, and addressing user inquiries and support requests.
• Automation and Process Improvement: Identify automation and process improvement opportunities within Salesforce and implement solutions to streamline workflows and increase efficiency.
• Documentation and Training: Document system configuration, processes, and best practices. Conduct training sessions for users to promote effective Salesforce utilization and adoption.
• Collaboration and Stakeholder Management: Collaborate with cross-functional teams and stakeholders to gather requirements, understand business needs, and implement Salesforce enhancements accordingly.
• Stay Updated with Salesforce Releases: Keep abreast of Salesforce updates, new features, and industry best practices. Evaluate their applicability to the organization and propose recommendations for adoption.

Values & Benefits

Why You'll Love It Here

Your job shouldn't stand in the way of your happinessit should be a path to achieve it. At Gainsight, we're passionate about achieving our goalsat the office and everywhereand we work every day to create an environment that nurtures our best selves.

Gainsters love working here for several reasons. Here are a few:

• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
• Our Growth Opportunities: From mentoring to career development opportunities, we're passionate about helping our Gainsters learn, grow and thrive.
• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
• Our Wellness Priorities: Monthly Recharge Days that re-energize us.
• Our Parody Videos: No explanation needed. Just watch them here!

By joining the Gainsight team, you'll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!

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