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'Seeking a Support Project Specialist/Engineer with a strong understanding and 2+ years experience in support projects. Handling and resolving incidents within the defined SLA and KPI framework.
Utilizing sound knowledge of KPIs and SLAs to drive performance and ensure service delivery excellence.
Experience in automating processes to improve efficiency and effectiveness.
Actively running Weekly Service Reviews (WSR) to monitor and enhance project performance.
Conducting daily standups to ensure effective communication and coordination within the project team.
Demonstrating testing experience to ensure the quality and reliability of project deliverables.
Working on Root Cause Analysis (RCA) to identify and address underlying issues.
Running escalation calls to address critical project issues and ensure timely resolution. Ready to leane Salesforce & undergo with certifications.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Job ID: 107040639
