Sales Planning & Management | - Work with Regional Sales Manager ABHFL and plan sales operations for achieving targets, considering competitive forces and local trends, and cascade the same to the team
- Scan the local market and competitive offerings on a periodic basis, guiding team members on possible opportunities and challenges
- Proactively track target achievement and intervene with sales efforts (personal references, prospecting, etc.) to ensure the same
- Communicate sales targets and provide team members clarity on business goals, role expectations, product characteristics and USPs to enhance effectiveness of sales efforts
- Deploy schemes to drive sales and enhance profitability, ensuring dual focus on sales expansion and cost optimization
- Provide data for and compile periodic MIS reports for disbursements, profitability, NPAs, market expansion, etc. and communicate to RSM ABHFL as well as to team members
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Customer Acquisition/ Engagement | - Identify local business growth opportunities, guide customer acquisition efforts, intervening where required for relationship management/ origination
- Work closely with team members, hand-holding critical/ complex transactions to ensure favorable closure with customer satisfaction
- Intervene where required to manage customer complaints/ grievances effectively, and escalate to RSM ABHFL as necessary to secure customer relationship
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Operational Effectiveness | - Monitor and ensure efficient business processes/ operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
- Work with team for adequate focus on different distribution channels, interfacing with senior stakeholders as required for smooth operations
- Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance)
- Drive the implementation of improved processes and best practices in order to enhance operational effectiveness, productivity and overall business impact
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