Sales Telecalling Executive (US Travel Process)

Job Description – Core Sales Telecalling Executive (US Travel Process)

Role: Drive outbound and inbound ticket sales for the US market. Handle end-to-end customer queries on flights, pricing, changes, cancellations, and itinerary management. Execute high-volume calling with accuracy and conversion discipline.

Requirements:

• Direct experience in US travel sales.

• Proven performance on PPC and Meta calls.

• Full operational command of Amadeus and relevant CMS tools.

• Mastery of airline fare rules, routing logic, seat classes, addons, and ticketing workflows.

• Ability to close sales under pressure without script dependence.

• Clear communication, fast recall, and error-free transaction handling.

• Mandatory proximity to Gurugram with capacity for full-time onsite work at Udyog Vihar Phase 4.

Function:

• Convert leads from PPC and Meta streams.

• Sell tickets with precision on fares, upsells, penalties, and alternative routing.

• Resolve customer issues across schedule changes, confirmations, voids, refunds, and reissues.

• Maintain strict compliance with process, call quality, and documentation.

• Operate on US shift hours.