Sales Team Lead

About Shivaami

Since 2004, Shivaami has been a leading force in cloud consulting, enabling digital transformation through Software-as-a-service solutions for 20,000+ customers across India & USA. We deliver enterprise-grade, proven solutions designed to enhance operational efficiency, with expertise in Professional email onboarding, Cloud Infrastructure, managing Identity and Access Management (IAM), securing endpoints with Mobile Device Management (MDM) and Cybersecurity solutions. Our core mission is to partner with businesses to solve complex challenges and deliver measurable results. Shivaami is your trusted expert for scaling with advanced infrastructure and achieving sustainable digital growth.

JOB DESCRIPTION:

We are seeking a results-driven Team Leader – Inside Sales to manage and guide a team of Inside Sales Representatives (ISR) to achieve sales targets and drive revenue growth. The candidate will be responsible for supervising daily sales activities, improving team performance, and ensuring consistent lead conversion through effective coaching, monitoring, and sales strategy execution.

Responsibilities:

Lead, manage, and mentor a team of 12–15 Inside Sales Representatives (ISR) to achieve sales goals.

Monitor daily calling activities, lead follow-ups, and sales conversions of the team.

Drive B2B sales initiatives and support the team in identifying new business opportunities.

Assist team members in deal negotiations and closing high-value deals when required.

Track team performance and provide regular coaching, feedback, and training to improve productivity.

Ensure the team achieves monthly, quarterly, and annual sales targets.

Review sales pipelines, follow-ups, and lead management to maximize conversions.

Conduct sales meetings, role plays, and performance reviews with the team.

Support the team in client presentations, product demonstrations, and communication when necessary.

Prepare and maintain sales reports, pipeline updates, and performance analysis.

Collaborate with marketing and operations teams to improve lead quality and sales processes.

Maintain strong relationships with key clients and assist in resolving escalations.

Required Skills

Strong B2B sales and inside sales experience

Proven ability to achieve and exceed sales targets

Experience in team handling and performance management

Strong communication, presentation, and negotiation skills

Ability to coach and motivate sales teams

Good understanding of sales pipeline management and CRM tools

Ability to work in a target-driven and fast-paced environment

Preferred Qualifications

3–5 years of experience in B2B/Inside Sales

1–3 years of experience as a Team Leader Experience managing Inside Sales Representatives (ISR)

Educational Requirements

• Bachelor's degree in Business Administration, Management, or a related field (preferred but not always required)
• High school diploma or equivalent may be acceptable for junior or operations-based roles.