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Paytm

Sales Team Lead

3-7 Years

This job is no longer accepting applications

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  • Posted 4 months ago

Job Description

Role Responsibilities:

  1. Manage and lead a team of 1520 Service FSEs, ensuring effective performance.
  2. Ensure timely closure of tickets for proactive and reactive merchant issues (device-related).
  3. Oversee material management from hub to FSE, including forward and reverse logistics.
  4. Leverage upselling techniques to drive additional sales.
  5. Analyze data and trends to enhance operational efficiency.

Job Requirements:

  1. Strong service background, preferably in DTH, broadband, or consumer electronics industries.
  2. In-depth knowledge of local market dynamics.
  3. Proven expertise in stock handling and inventory management.
  4. Graduate or above (Post Graduation preferred).

About Company

Paytm is India's largest leading payment gateway that offers comprehensive payment services for customer and merchants. We offer mobile payment solutions to over 7 million merchants and allow consumers to make seamless mobile payments from Cards, Bank Accounts and Digital Credit among others. We pioneered and are the leader of QR based mobile payments in India. With the launch of Paytm Payments Bank, we aim to bring banking and financial services to half-a-billion un-served and under-served Indians. Our investors include Softbank, SAIF Partners, Alibaba Group and Ant Financial. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours, designing each new feature and obsesses about the smallest of details.

Job ID: 109881909