Job Title: Sales Service Engineer / After-Sales Service Engineer
Locations:
Bangalore, Lucknow, Chandigarh, Delhi, Pune, Ahmedabad, Hyderabad, Vijayawada
Job Summary
We are looking for a motivated Sales Service Engineer to handle installation, commissioning, and after-sales service activities. The role involves site execution, customer support, troubleshooting, and contributing to regional after-sales business targets while ensuring high customer satisfaction.
Reporting To
Branch Service In-Charge / Department Head
Qualification
- Diploma or Degree in Mechanical / Electrical & Electronics / Civil Engineering
Experience
- Fresher to 5 years
- Hands-on experience in project execution, installation, and service is preferred
Age Requirement
Required Skills
Core Skills
- Excellent verbal and written communication skills
- Ability to verify and interpret technical drawings
- Strong site handling and coordination skills
- Knowledge of RCA (Root Cause Analysis) and FMEA
- Customer-oriented mindset
- Result-driven approach aligned with KRAs
Technical / Soft Skills
- Working knowledge of CRM tools
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Exposure to Power BI / Power Play is an advantage
Key Responsibilities
- Execute installation, commissioning, handover, and project closure within defined timelines (OTE)
- Provide timely responses and regular updates on site and project status to HO and customers
- Resolve customer complaints and ensure closure with proper RCA documentation
- Conduct KSP (Knowledge Sharing Programs) including installation, troubleshooting, and spares selection training for channel partners, service partners, and authorized installers
- Manage regional after-sales service activities as per defined KRAs
- Ensure closure of warranty and non-warranty service tickets within OTD
- Conduct performance audits and service campaigns for supplied products
- Achieve targeted after-sales business objectives aligned with organizational goals
- Minimize QAR and Cost of Poor Quality, including FOC supplies
Behavioural Competencies
- Self-motivated and proactive
- Strong team player
- Ready to take initiative and work in startup-like environments
- Willingness to travel extensively
- Flexible to work at any location across PAN India
