Sales Operations Manager

Quick Heal Technologies Ltd. is India's most trusted name in cybersecurity innovation. With a legacy of over 30 years, we've grown from a garage-born antivirus start-up to a globally respected, publicly listed cybersecurity product company with a market capitalization of INR 2,500 Cr and revenues approaching INR 400 Cr.

Quick Heal has transformed from protecting individual users under the Quick Heal brand to safeguarding businesses of every size with our enterprise-grade Seqrite portfolio. Our mission - Innovate. Simplify. Secure. drives everything, we do.

We are home to India's largest indigenous malware and threat research lab, and the creators of industry - first innovations like AntiFraud.ai and SiA, a Gen-AI powered analyst assistant. Our product stack spans Endpoint Protection, XDR, Zero Trust, Threat Intelligence, Data Privacy, and beyond - built upon a robust Cybersecurity Mesh Architecture.

Quick Heal Academy (QHA) is a leading institute for cybersecurity education and training. We collaborate with universities and organizations to build skilled professionals and strengthen the global cybersecurity ecosystem.

Quick Heal drives impactful CSR initiatives through its foundation, focusing on education, employability, vocational training, and cybersecurity awareness—contributing to a safer, inclusive, and sustainable future.

Position: Manager – Sales Operations

Experience: 11+ Years

As the Sales Operations Manager, you will play a critical role in optimizing our sales operations and driving revenue growth. You will be responsible for managing sales processes, implementing effective sales strategies, and leveraging data analytics to enhance performance. The ideal candidate will possess strong analytical skills, exceptional leadership abilities, and a deep understanding of sales methodologies. This role offers the opportunity to make a significant impact on our company's success and contribute to our mission of protecting clients from cybersecurity threats.

Responsibilities:

1. Sales Process Optimization:

• Analyze existing sales processes and identify areas for improvement.

• Develop and implement strategies to streamline sales operations and enhance efficiency.

• Establish standardized procedures for lead management, opportunity tracking, and sales forecasting.

2. Sales Strategy Development:

• Collaborate with sales leadership to define and execute effective sales strategies.

• Conduct market research to identify emerging trends and opportunities for growth.

• Develop sales plans and set targets to achieve revenue objectives.

3. Data Analytics and Reporting:

• Utilize data analytics tools to track key sales metrics and performance indicators.

• Generate insightful reports and dashboards to provide visibility into sales activities and outcomes.

• Identify trends and patterns in sales data to inform strategic decision-making.

4. Sales Tools and Technology Management:

• Evaluate and implement sales enablement tools to support the sales team.

• Provide training and support to ensure sales representatives are proficient in using sales tools effectively.

• Stay informed about advancements in sales technology and recommend innovative solutions to enhance productivity.

5. Cross-Functional Collaboration:

• Work closely with marketing, finance, and other departments to align sales efforts with overall business objectives.

• Collaborate with IT teams to ensure seamless integration of sales systems and applications.

• Foster a culture of collaboration and teamwork across departments.

6. Performance Management:

• Monitor sales performance against targets and KPIs, providing regular performance updates to sales leadership.

• Implement incentive programs and recognition initiatives to motivate the sales team and drive results.

• Conduct performance reviews and provide coaching and feedback to sales representatives as needed.

Qualifications:

• Bachelor's degree in business administration, Marketing, or related field (Master's degree preferred).

• Proven experience in sales operations or a related role within the cybersecurity industry.

• Strong analytical skills with the ability to interpret complex data and draw actionable insights.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

• Proficiency in CRM software (e.g., Salesforce), sales analytics tools, and Microsoft Office suite.

• Demonstrated leadership abilities with a track record of driving results and managing teams.

• Strategic thinker with the ability to develop and execute sales strategies aligned with business objectives.

• Detail-oriented and highly organized, with the ability to manage multiple projects simultaneously.