Sales Operations Manager

Hope you are having a great week. I work for Bison Global Search, and we're currently seeking a Sales Operations Manager for a Product Company. They work on manufacturing test and measurement solutions.

Please find below details about the role :

Location: Delhi

Company: Product Company (Appliances, Electrical, and Electronics Manufacturing)

Mode of work: hybrid role ( 3 days )

Designation: Sales Operations Manager

Skills Required: CRM platforms (preferably Salesforce) and ERP systems (SAP, Oracle, or equivalent).Sales, Finance, Supply Chain, and Compliance teams.

Experience: 5+ years of relevant experience in Sales Operations, Order Management, Trade Compliance, or a related role. Proven experience supporting global or regional sales teams and managing cross-border transactions is strongly preferred.

Mode of Interview: 2nd Round F2F interview (Please do not apply if you are not willing to attend a f2f interview in the next 15 days)

Please find below complete JD. if this interests you, please apply to this email

Job Description: Sales Operations Manager

The Sales Operations Manager will play a critical role in streamlining end-to-end

sales processes while ensuring strong compliance with global trade regulations. This

position acts as a strategic link between Sales, Supply Chain, Finance, and

Compliance teams to drive operational excellence, regulatory adherence, and

sustainable, profitable business growth.

Key Responsibilities Sales Operations Management

Oversee the complete sales operations lifecycle (quote-to-delivery), including

order management, sales forecasting, pricing support, and preparation of MIS

and management reports.

Drive effective CRM utilization (e.g., Salesforce), ensuring data accuracy,

process consistency, and enhanced pipeline visibility to support revenue and

growth objectives.

Partner closely with Sales, Finance, and Supply Chain teams to strengthen

quote-to-cash efficiency, improve order fulfillment, and eliminate operational

bottlenecks.

Support sales planning, performance tracking, and cadence reviews through

actionable insights and analytics.

Trade Compliance Oversight

Ensure compliance with global and regional trade regulations, including

import/export laws, customs requirements, sanctions, and embargoes.

Collaborate with logistics and supply chain teams to maintain accurate trade

documentation (commercial invoices, packing lists, COO, HS codes, ECCN,

etc.) and ensure timely, compliant shipments.

Monitor regulatory changes and proactively implement updates to business

processes, controls, and training to mitigate compliance risks.

Act as a key point of contact for trade compliance queries and escalations

related to sales and order processing.

Process & Policy Development

Develop, document, and enforce SOPs for sales operations and trade

compliance workflows.

Define, track, and analyze KPIs to identify operational gaps, improve

efficiency, and drive continuous process improvements.

Support internal and external audits, compliance reviews, and risk

assessments, ensuring alignment with corporate policies and regulatory

requirements.

Lead or contribute to cross-functional process improvement and digital

transformation initiatives.

Skills & Qualifications

Strong working knowledge of import/export regulations, customs procedures,

HS codes, and trade compliance documentation standards.

Hands-on experience with CRM platforms (preferably Salesforce) and ERP

systems (SAP, Oracle, or equivalent).

Excellent analytical, problem-solving, and reporting skills with the ability to

translate data into actionable insights.

Strong communication and stakeholder management skills, with the ability to

collaborate effectively across Sales, Finance, Supply Chain, and Compliance

teams.

High attention to detail, strong ownership mindset, and ability to work in a fast-

paced, matrixed environment.

Experience Requirements

Minimum 5-8 years of relevant experience in Sales Operations, Order

Management, Trade Compliance, or a related role.

Proven experience supporting global or regional sales teams and managing

cross-border transactions is strongly preferred.

Educational Qualifications & Preferred Certifications

Bachelor's degree in Business Administration, Supply Chain Management,

International Trade, Commerce, or a related field.

Postgraduate qualification (MBA/PGDM) is a plus.

Preferred certifications (nice to have):

Certified Global Business Professional (CGBP)

Certified Export Specialist (CES)

Trade Compliance or Customs Certification

Salesforce or ERP system certification