About Us:
Established in 1967, KAYTENT Industries started its journey with manufacturing and supplying of Tents, Tactical Equipment such as High-Altitude Rucksacks, Tents, Web equipment, Sleeping Bags to the Indian Army, UN & Para Military Forces. Kay Tent has developed itself as an OEM Manufacturer of backpacks to some of the leading luggage & Laptop brands.
Job Overview:
We are looking for a dynamic and detail-oriented E-commerce Sales & Operations Manager to handle and execute sales operations across multiple online marketplaces, including Amazon, Flipkart, Meesho, FirstCry, and other e-commerce platforms. The ideal candidate should have strong knowledge of product listings, inventory management, order processing, sales tracking, and promotional campaigns to ensure seamless online sales execution.
Location: Gurgaon
Key Responsibilities:
- Manage E-commerce Sales Operations: Oversee the complete sales cycle from product listing to order fulfillment on various online platforms.
- Product Listing & Optimization: Create, update, and optimize product listings with accurate descriptions, keywords, and images.
- Inventory & Stock Management: Monitor stock levels, coordinate restocking, and prevent overselling.
- Order Processing & Fulfillment: Ensure timely processing, packaging, and shipping of online orders while tracking deliveries.
- Sales & Performance Analysis: Monitor sales trends, prepare performance reports, and suggest strategies for growth.
- Promotional Campaigns: Coordinate discount offers, festive sales, and ad campaigns to boost product visibility and revenue.
- Customer Service & Query Handling: Address customer inquiries, resolve complaints, and ensure a high customer satisfaction rating.
- Return & Claim Management: Handle product returns, refunds, and claims efficiently.
- Compliance & Account Health: Ensure all platform policies and guidelines are followed to maintain account health and avoid penalties.
- Coordination with Internal Teams: Work closely with the warehouse, logistics, finance, and marketing teams to streamline e-commerce operations.
Key Requirements:
- Experience: 5+ years of experience in managing e-commerce sales and operations.
- Platform Knowledge: Strong expertise in Amazon Seller Central, Flipkart Seller Hub, Meesho, FirstCry, and other relevant marketplaces.
Skills:
- Proficiency in listing, keyword optimization, and pricing strategies.
- Understanding of order fulfillment and logistics management.
- Hands-on experience with e-commerce analytics and sales tracking.
Education:
- Bachelor's degree in Business, Marketing, or a related field.
- Technical Skills: Familiarity with Excel, Google Sheets, and e-commerce management tools.
- Soft Skills: Strong analytical, problem-solving, and communication skills.
Preferred Qualifications:
- Experience in handling hygiene products and backpacks category.
- Knowledge of e-commerce marketing strategies such as SEO, PPC ads, and social media promotions.
- Prior experience with inventory management software and ERP systems
