Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you.
UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. The Sales Operations Associate will primarily be responsible for managing Return Materials Authorization (RMAs ), Sales quoting, and providing general Sales Support. The ideal candidate has experience with Salesforce and Salesforce CPQ for quoting .
Job Responsibilities
- Partner with the Sales team to deliver high-quality customer-facing documentation in support of sales objectives by complying with internal processes and policies, including auditing documents throughout the quote-to-order process to ensure high-quality output
- Collaborate with cross functional teams in the quoting process, including Finance, Legal, Order Management, Contracts, Services, and Sales, to ensure quote-to-cash compliance
- Understand and apply the go-to-market strategies, sales promotions, product offerings, and processes when collaborating on deal structure
- Hardware Quote Management: Generate, modify, and deliver high-quality customer-facing hardware quotes, ensuring compliance with internal processes and policies.
- Salesforce CPQ Administration: Leverage Salesforce CPQ throughout the sales cycle to maintain data integrity and streamline quoting processes.
- RMA Processing: Execute and track credits and RMAs through to completion, ensuring accurate and timely processing.
- Escalations & Approvals: Manage redlines, escalations, and approvals, coordinating with internal stakeholders as needed.
- Technology Adoption: Embrace new technologies and tools to support business workflows and improve operational effectiveness.
- Month & Quarter-End Support: Provide limited assistance during month-end and quarter-end closing processes as needed.
Qualifications
- 2+ years of post-secondary education or relevant work experience in a sales or customer service environment.
- Strong technical aptitude and experience with Salesforce CPQ, Oracle, Microsoft Dynamics, and Microsoft Office Suite
- Familiarity with sales cycles and environments
- Fluency in English with excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely
- Detail-oriented with strong analytical capabilities.
- Ability to multi-task in a fast-paced and dynamic environment.
- Customer Service: Excellent customer service skills, with a high level of interpersonal skills to respond calmly and make rational decisions in stressful situations
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [Confidential Information]
