Sales

Apprentice– City Fulfillment

Role Purpose

Responsible for fulfilment of credit card applications (KYC, surrogate document collection & MID completion) across all open market retail sales channels with accuracy, within TAT

Role Accountability

1. Achieve application fulfilment targets across all retail sales channels in the geography assigned

2. Generate new accounts by managing timely fulfillment.

3. Ensure adherence to processes to control fraud and data leakages within assigned territory

4. Collate and share performance metrics data for own territory to enable periodic MIS preparation

Measures of Success

1. Fulfilment Ratio of Open Market applications (% of total applications)

2. Cost of Fulfillment per application

3. Fulfilment TAT

4. Fulfilment & new accounts generation applications

5. Fulfilment Ratio of STP (Sprint) Applications

6. Fulfilment Ratio of Add-on Appointments

Technical Skills / Experience / Certifications

Basic knowledge of Credit cards Sales, Distribution and Fulfilment process

Competencies critical to the role

1. Stakeholder Management

2. Result Orientation

3. Process Orientation

4. Detail Orientation

Qualification

Graduate/PG in any discipline from a recognized university.