Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson s overall mission, vision values and strategies
Develops and implements strategies for achieving individual sales goals
Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments
Develops data and recommends programs to meet clients needs
Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
Solicits files on a timely basis to confirm business
Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
Ensure all materials used are in accordance with brand standards
Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
Communicates clients requests to all departments in an effective and timely manner
Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team
Assists with the completion of monthly booking report(s)
Prepares reports as necessary to improve management decision making and critical evaluation of work activities
Creates 100%guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
Keep Manager promptly and fully informed of all problems or unusual matters of significance
Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position
Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
At all times projects a favourable image of the Hotel to the public
Perform other duties as requested by the General Manager or Director of Sales and Marketing
