Job Title: Senior Sales Manager
Location: Gurgaon (Work from Office)
Reporting To: Sales Head
Department: Sales Lending
Education: Bachelor's degree in business, Finance, or related field.
Candidate Profile
- Experience: 8+ years in sales with at least 34 years in team management.
- Industry: Banking, NBFC, Fintech, or Loan Industry (Personal Loans / Business Loans preferred).
- Team Management: Experience handling large inside sales or Telecalling teams (50+ members).
Job Summary
We are looking for an experienced Senior Sales Manager to lead and manage a large inside sales/telecalling team focused on loan products. The role requires strong leadership capabilities, a deep understanding of credit products, and the ability to drive aggressive sales targets while ensuring compliance and operational efficiency.
Key Responsibilities
1. Sales Target Achievement
- Drive the team to achieve daily, weekly, and monthly sales and disbursement targets.
- Monitor productivity and ensure consistent improvement in sales performance.
2. Team Leadership & Performance Management
- Lead, mentor, and manage a large sales team (50+ members) including supervisors and agents.
- Conduct regular performance reviews, coaching sessions, and quality monitoring of calls.
- Provide feedback on sales pitch, objection handling, tonality, and closing techniques.
3. Operational Management
- Manage and optimize key sales KPIs such as conversion rates, average handling time (AHT), and revenue per RM.
- Ensure smooth functioning of the telecalling / inside sales operations.
4. Hiring & Team Development
- Lead recruitment, onboarding, and training of new team members to scale operations.
- Build a high-performing sales culture through structured training and continuous mentoring.
5. Sales Strategy & Reporting
- Analyse sales data, pipeline, and trends to identify improvement opportunities.
- Prepare performance dashboards and reports for senior management.
6. Compliance & Process Adherence
- Ensure all sales activities and loan processes follow internal policies, SOPs, and regulatory guidelines of the Reserve Bank of India.
7. Market & Competitive Intelligence
- Track market trends, competitor strategies, and product positioning to refine sales approach.
Skills:
- Strong leadership and team management skills
- Excellent negotiation and communication abilities
- Strong understanding of credit and financial products
- Proven track record of achieving sales and disbursement targets
