Sales Manager

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally

.With a dedicated, diverse and professional team of more than 125,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future

.We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades

.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door

.

WE MAKE TRADE FLOWTO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Organization: Marine Service; ShippingSolutions

JOB Purpose:

The SOC Sales Lead is responsible for driving sales growth and managing key COC (Carrier Owned container) and SOC (Shipper-Owned Container) accounts within assigned regions or trade lanes. The role focuses on achieving sales targets, building strong customer relationships, and ensuring smooth coordination between commercial, operations, and documentation teams.

KEY RESPONSIBILITIES:

Sales Development & Execution

• Manage and grow COC and SOC sales across assigned territories, routes, and trade lanes.
• Identify and acquire new BCO customers, including freight forwarders, NVOCCs, and direct shippers.
• Prepare and deliver customer proposals, quotations, and contracts for EXIM Business.
• Support the SOC Sales Head in developing and implementing sales strategies.

Customer Relationship Management

• Act as the primary point of contact for mid- to large-scale SOC and COC customers.
• Conduct regular customer reviews to understand requirements and resolve issues.
• Handle escalations related to bookings, pricing, and service commitments.
• Build long-term partnerships to strengthen customer loyalty.

Revenue & Performance Tracking

• Achieve assigned sales and revenue targets (volume, yield, and profitability).
• Monitor booking performance, customer share, and utilization of container allocation.
• Provide regular sales reports, forecasts, and pipeline updates to management.
• Support accurate CRM updates and ensure data governance.

Cross-Functional Collaboration

• Work closely with operations and equipment teams to ensure container availability.
• Liaise with documentation and customer service teams for smooth booking execution.
• Coordinate with trade/pricing teams to finalize competitive quotations.
• Support marketing activities such as trade shows and customer events.

Leadership & Team Support

• Mentor and guide junior sales executives and sales admins.
• Promote a customer-centric sales culture focused on results and service quality.
• Provide input to the COC and SOC Sales Head on market developments and team performance.

QUALIFICATIONS AND EXPERIENCE:

• Bachelor's degree in business, Shipping, or Logistics.
• 6–10 years of commercial experience in shipping/logistics, with COC/SOC/NVOCC exposure preferred.
• Proven record in B2B sales, customer acquisition, and key account management.
• Familiarity with SOC operations, container trade lanes, and documentation.
• Knowledge of ERP/CRM tools (CargoWise, SAP, Salesforce, etc.).

EEO statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.