Key Responsibilities
Sales & Customer Engagement
- Greet and assist customers visiting the Baume & Mercier counter.
- Understand customer needs and recommend Baume & Mercier products that fit preferences.
- Close sales effectively while ensuring a positive customer experience.
- Achieve individual and counter sales targets and KPIs.
- Build and maintain long-term relationships with customers (especially luxury watch buyers).
Product & Brand Knowledge
- Maintain thorough knowledge of Baume & Mercier watch collections, features, materials, and pricing.
- Explain product value, craftsmanship, and warranty/service offerings clearly to customers.
Counter Operations
- Keep the counter well-organized, merchandised, and stocked.
- Ensure accurate pricing, tagging, and inventory checks.
- Process sales transactions, returns, exchanges, and payment handling accurately.
- Assist with stock replenishment and communicate low inventory to store/brand management.
Customer Service & After-Sales
- Answer customer queries promptly and professionally.
- Support after-sales processes (e.g., warranty registration, servicing information).
- Follow up with customers for service reminders or new launches.
Teamwork & Coordination
- Work closely with Shoppers Stop store staff and brand supervisors.
- Participate in counter meetings, brand promotions, and store campaigns.
- Support visual merchandising standards and seasonal branding initiatives.
Skills & Qualifications
- Education: Preferably Graduate (Retail/Business/Communication or related field)
- Experience: Prior retail experience, ideally in luxury watches/jewellery/apparel
- Skills:
- Strong sales skills with a customer-first approach
- Excellent communication and interpersonal abilities
- Confidence in engaging with diverse customers (incl. premium clientele)
- Basic POS and billing software proficiency
- Passion for luxury products and trends
Performance Expectations
- Meet monthly sales targets set by brand/retail store.
- Develop a strong pipeline of repeat and loyal customers.
- Maintain high customer satisfaction and conversion rates.
Work Environment
- Retail department store setting (Shoppers Stop)
- Regular shifts including weekends/holidays
- Performance incentives applicable
