Why This Role Matters
Sales Associates are the frontline revenue drivers of the store. This role directly impacts:
- Store revenue and conversion
- Customer experience and brand perception
- Average ticket size through consultative selling
You are not just selling products — you are helping customers visualize and build their homes.
What You Will Own
- Deliver exceptional in-store customer experience
- Drive individual sales targets and contribute to department goals
- Ensure strong product knowledge and consultative selling
- Maintain high standards of visual merchandising and store hygiene
- Support stock movement, replenishment, and availability
Key Result Areas
Sales & Revenue
- Achieve individual sales targets
- Drive add-on and upsell (attachment sales)
- Contribute to department revenue goals
Customer Experience
- Welcome and assist customers as per service standards
- Provide accurate product and promotion information
- Build trust and guide customers in purchase decisions
Store Operations
- Ensure merchandise is well displayed as per VM guidelines
- Maintain cleanliness, pricing accuracy, and display standards
- Support stock rotation and replenishment
Product & Learning
- Stay updated on product knowledge and new launches
- Complete training modules and apply learning on floor
Process Adherence
- Capture leads and customer data accurately
- Follow SOPs for store operations and service
What Success Looks Like
- Consistently achieves or exceeds sales targets
- High conversion rate and strong customer feedback
- Demonstrates strong product knowledge and selling skills
- Maintains excellent store presentation standards
- Actively contributes to team and store performance
Who Thrives in This Role
- Energetic, customer-focused individuals
- Strong communicators with selling aptitude
- People who enjoy interacting and influencing customers
- Fast learners with interest in home, décor, or lifestyle products
Education
- Minimum: 12th Pass
- Preferred: Graduate (any stream)
Experience
- 0–6 Months in retail / sales / hospitality
- Furniture / home retail experience is a plus
Skills
- Communication and interpersonal skills
- Basic sales and negotiation ability
- Customer handling and problem-solving
Key Competencies
- Customer Centricity
- Sales Orientation
- Product Curiosity
- Execution Excellence
- Team Collaboration
