Sales Executive

Job Title: Sales Executive

Job Location: Kolkata

Company: FusionStays

Experience : 2+ years

Salary : 15,000 - 20,000 per month ( plus performance based incentives)

About Us:

FusionStays is a travel startup dedicated to promoting offbeat travel experiences. We curate

unique stays and itineraries in lesser-known destinations, providing travelers with authentic

experiences and opportunities to connect with local cultures. We're looking for a highly

motivated and passionate Sales Executive to join our team and help us grow our customer

base.

Job Summary:

As a Sales Executive at FusionStays, you will be responsible for handling customer enquiries,

providing personalized travel recommendations and converting leads into bookings. You will be

the primary point of contact for customers, ensuring that their queries are addressed promptly

and efficiently. Your excellent communication skills, knowledge of offbeat travel destinations,

and passion for customer service will make you a valuable asset to our team.

Key Responsibilities:

1. Customer Enquiry Handling:

- Respond to customer enquiries via phone, email, and social media in a timely and

professional manner.

- Provide detailed information about offbeat destinations, accommodations, and travel

itineraries.

- Address customer concerns and resolve issues promptly.

2. Sales and Conversion:

- Convert leads into bookings by understanding customer preferences and tailoring travel

recommendations.

- Meet or exceed monthly sales targets and contribute to the growth of the business.

- Collaborate with the operations team to ensure seamless delivery of travel experiences.

3. Travel Planning and Itinerary Creation:

- Work with customers to understand their travel preferences and create personalized

itineraries.

- Provide recommendations on offbeat destinations, accommodations and activities.

- Ensure that all travel plans are feasible and meet customer expectations.

4. Relationship Building:

- Build strong relationships with customers to ensure repeat business and referrals.

- Stay up-to-date with customer preferences and tailor communication to meet their needs.

- Collaborate with the marketing team to create targeted campaigns and promotions.

5. Data Management:

- Maintain accurate records of customer interactions and bookings in the CRM system.

- Analyze customer data to identify trends and opportunities for growth.

Requirements:

1. Education: Bachelor's degree in Travel and Tourism, Hospitality, Business Administration or a

related field.

2. Experience: 2-3 years of experience in B2C telephonic sales, customer service ( travel industry is a plus point not mandatory )

3. Skills:

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced environment and meet sales targets.

- Proficiency in CRM software and MS Office. (Preferred)

4. Personal Qualities:

- Passion for travel and customer service.

- Strong problem-solving and analytical skills.

- Ability to work independently and as part of a team.

-Attention to detail

Preferred Qualifications:

1. Knowledge of: Offbeat travel destinations, local cultures, and travel industry trends.

2. Language: Proficiency in multiple languages (e.g., English, Hindi, and local languages).

What We Offer:

1. Competitive Salary: Attractive salary package with performance-based incentives.

2. Growth Opportunities: Opportunities for career growth and professional development.

3. Travel Perks: Access to offbeat travel experiences and employee discounts.

4. Dynamic Work Environment: Collaborative and dynamic work environment with a passionate team.

How to Apply:

If you're passionate about travel, customer service, and sales, we'd love to hear from you!

Please submit your resume outlining your experience .

Email : [Confidential Information]