Sales Executive

JOB DESCRIPTION (JD)

To achieve sales targets by assisting customers in selecting jewellery, providing excellent customer service, and ensuring a memorable shopping experience at Bhima Jewellery.

Key Responsibilities:

Customer Engagement & Sales

Greet and welcome customers in the showroom.

Understand customer needs and recommend suitable jewellery.

Explain product features, purity, making charges, and offers clearly.

Achieve individual and showroom sales targets.

Product Promotion & Upselling

Promote new arrivals, seasonal collections, and special schemes.

Cross-sell and up-sell products to increase average bill value.

Educate customers about Bhima Jewellery's quality standards and trust.

Customer Relationship Management

Maintain strong relationships with existing customers to encourage repeat visits.

Collect customer details (database) and follow up for special occasions.

Handle customer complaints or queries politely and escalate when necessary.

Showroom Operations

Ensure counters and displays are well-arranged and clean.

Handle stock, tagging, and daily inventory as per company policy.

• Coordinate with billing and back-office staff for smooth sales flow.

Key Skills Required:

• Strong communication & interpersonal skills (local language + Hindi/English preferred).
• Customer-focused with a pleasant personality.
• Confidence, persuasion, and sales-oriented mindset.
• Basic computer knowledge (billing/POS operations).
• Knowledge of jewellery types (gold, diamond, platinum, silver) training will be given.

Qualifications & Experience:

• Minimum: 12th pass / Graduate preferred.
• 13 years of experience in sales (jewellery, retail, luxury, or hospitality preferred).
• Freshers with excellent communication skills can also apply.