Sales Executive

We are seeking a Sales Executive to handle both inbound and outbound customer interactions for an OEM in the Hoisting & Port Business Unit. This role requires a proactive and organized professional who can manage the entire lead lifecycle, from initial inquiry to closure, while maintaining accurate records and collaborating with field teams.

Roles and Responsibilities :

• Handle both inbound and outbound customer interactions, ensuring a timely response to all sales inquiries.
• Respond to inquiries related to the Hoisting & Port Business Unit through calls, emails, and online platforms.
• Qualify leads based on customer intent, categorize them as Hot, Warm, or Cold, and ensure accurate and up-to-date CRM entries.
• Maintain close coordination with field teams and engineers to drive timely follow-ups and lead closures.
• Draft professional, well-structured emails and manage individual follow-ups consistently to maintain lead engagement.
• Effectively gather customer requirements and recommend the most suitable product solutions.
• Generate and manage MIS reports and track lead status updates for regular review and reporting.
• Demonstrate excellent communication skills in Hindi and English.
• Be proficient in MS Excel and reporting tools for data analysis and documentation.
• Show a proactive and innovative approach to streamline lead management and enhance conversion efficiency.

Skills Required

• Experience: 2+ Years.
• Qualification: Any Graduation.
• Mandatory Languages: Gujarati, Bengali, Kannada, Tamil.
• Proficiency in handling customer interactions and lead management.
• Experience with CRM entries and reporting.
• Strong skills in coordination with field sales teams.
• Excellent communication and email writing skills.
• Proficiency in MS Excel and reporting tools.