Responsibilities:
- Customer Relationship Development: Establishes and develops account relationships based on a defined strategy. Acts as a focal point for problem resolution and monitors customer claims. Plans, facilitates, and conducts customers. Face-to-face sales to new or existing customers who have extensive travel experience.
- Application Engineering: Assessing customer needs and suggesting appropriate products in coordination with the engineering team
- Sales Strategy & Support: Sales targets Defines and proposes sales targets and growth plans for the territory/geographies and ensures their achievement with a structured follow-up process.
- After-Sales Strategy & Support: Evaluating, measuring, and handling product offers such as spares, services, overhauling, retrofitting, bay extensions, etc.
- Team Player: In this specialization, incumbents may also provide customer service and support, such as information on product/price and resolution of issues related to billing, shipping, delivery, complaints on product performance, etc. , in coordination with the projects and finance team.
- Individual Contributor: Works independently with general supervision to achieve desired results.
- Marketing: Marketing coordinates the use of internal or external resources (e. g. , technical, advertising, and marketing) to provide value-added services to customers. It also arranges technical seminars and presentations for Industries and utilities for identified products and services.
- Competitors Analysis: Market activity Monitors competitors activity with each account and ensures appropriate response strategies are formulated and implemented.
- Customer relations: Establishes and develops account relationships based on a defined strategy. Acts as a focal point for problem resolution and monitors customer claims. Plans facilitates and conducts customers.
- Monthly/Quarterly/Annual Reporting: Reporting of leads, opportunities in necessary tools like Dynamics365, and updating CRM continuously.
- Project Installation: On a requirement basis
- Material Planning/Cross Verification: In coordination with engineering and projects team
- New Vendor Development & Inspection: Rarely if required.
- Project status update (Follow and visit vendor where work is in progress): In coordination with the engineering and project teams.
- Support in Packaging & Transportation of materials: In coordination with the projects team.
- Checking the quality of work of ongoing or new projects: In coordination with the engineering and projects team
About the Ideal Candidate
- Technical Knowledge: Understanding of the product or service being sold, including its features, functionality, and technical specifications.
- Problem-solving skills: Ability to identify customer needs, analyze complex technical issues, and provide effective solutions.
- Sales Skills: Proficiency in sales techniques, negotiation, and closing deals to meet sales targets.
- Communication Skills: Clear and concise communication with customers, colleagues, and stakeholders, both verbally and in writing.
- Customer Focus: Putting the customer first, understanding their requirements, and providing personalized solutions to meet their needs.
- Relationship Building: Building strong relationships with customers, colleagues, and partners to drive long-term business success.
- Presentation Skills: Ability to deliver engaging and persuasive presentations to showcase products and services to potential customers.
- Team Collaboration: Working collaboratively with internal teams, such as sales, marketing, and product development, to achieve common goals.
- Adaptability: Flexibility to adapt to changing market conditions, customer needs, and new technologies in the sales process.
- Degree in BTech/BE with 3-5 years of experience in Technical/Project Sales. MBA is an additional advantage.
Key Skills :
- Sales Engineer
- Marine Fenders
- Customer Relationship
- Sales Strategy & Support
- Material Planning
- Customer Focus
