Sales Coordinator

Job Overview:

The Sales Coordinator plays a key supporting role in the Sales & Marketing team of a Company. This position requires efficient coordination of the sales process, from order receipt to delivery, and ensures that all customer requirements are met in a timely and professional manner. The Sales Coordinator will act as a liaison between the sales team, customers, and internal departments, ensuring smooth communication and operational efficiency.

Key Responsibilities:

1.Sales Support & Coordination:

• Assist the sales team in day-to-day administrative tasks, including preparing sales quotations, order processing, and documentation.
• Maintain accurate records of customer orders, pricing, and delivery schedules.
• Coordinate between the sales team, production, and logistics teams to ensure timely delivery of products.
• Track orders from inception to delivery, ensuring customers are updated on the status of their orders.
• Supporting the sales team in attaining sales targets

2.Customer Communication:

• Serve as the primary point of contact for customers regarding order status, product availability, and other queries.
• Respond to customer inquiries via phone, email, or other communication channels, providing prompt and accurate information.
• Ensure that customers receive high levels of satisfaction by addressing issues or concerns promptly.

3.Order Management:

• Process customer orders accurately and ensure that all order details are entered into the ERP system correctly.
• Follow up with production and logistics teams to ensure the timely fulfilment of customer orders.
• Assist in managing the delivery schedule and track shipments, ensuring all deadlines are met.

4.Sales Reporting & Documentation:

• Maintain a database of customer information, including orders, preferences, and feedback.
• Assist in generating sales reports, performance analysis, and sales forecasts as requested by the Sales & Marketing Manager.
• Ensure that all sales-related documentation, including contracts, invoices, and purchase orders, are properly filed and accessible.

5.Inventory & Stock Coordination:

• Coordinate with the inventory and production teams to ensure product availability for customer orders.
• Monitor stock levels and inform the sales team of any potential shortages or delays.
• Assist with inventory management by tracking product movements and order history.

6.Customer Relationship Management:

• Build and maintain strong relationships with customers by providing exceptional service and consistent communication.
• Follow up with customers to ensure satisfaction with orders and resolve any post-sale issues.
• Proactively identify opportunities for repeat business and assist in cross-selling or upselling opportunities where applicable.

7.Sales Team Assistance:

• Support the sales team in preparing presentations, proposals, and contracts for customers.
• Help with the preparation of marketing materials, product catalogues, and promotional content.
• Assist in organizing trade shows, conferences, and client meetings as required.

8.Product Knowledge & Technical Support:

• Maintain a solid understanding of the company's products to provide accurate information to customers.
• Assist customers with technical queries and provide product recommendations where necessary.

Required Skills & Qualifications:

• Educational Qualifications:
• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• Any additional certifications or courses related to sales, marketing, or customer service are a plus.

• Experience:
• 4-5 years of experience in sales coordination, customer service, or administrative support, preferably in the manufacturing or industrial sector.
• Familiarity with the copper and aluminum winding wire industry or related sectors (such as electrical components, motors, transformers) is highly desirable.

• Key Skills:

• Must be ready for travelling for 10-12 days Per month
• Excellent communication skills, both written and verbal.
• Strong organizational and time-management skills, with attention to detail.
• Ability to multitask and handle multiple priorities simultaneously.
• Proficiency in ERP Software & Microsoft Office Suite (Excel, Word, PowerPoint), and CRM systems.
• Basic understanding of the sales process and customer relationship management.

Desired Traits:

• Customer-focused with a proactive approach to problem-solving.
• Team player with a positive and professional attitude.