Sales Coordinator

Function: Sales

Designation: Pre-Sales Coordinator

Open Position: 01

Location: Worli, Mumbai

About Keus

Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to elevate ordinary living, offering a luxurious and smart home experience that is seamless and unparalleled.

Our philosophy is centered around a design-first approach, where impeccable aesthetics meet unparalleled functionality. At Keus, a cadre of leading Industrial Designers, Electronics and Electrical Engineers, and Software Architects merge their expertise to redefine industry standards and craft bespoke smart home products and solutions that lead the way in innovation.

We pride ourselves on being the benchmark of sophistication and holistic smart home experiences in India, relentlessly innovating not only to meet but redefine global standards.

Keus is on an ambitious path of expansion, with 2024 marking our entry into the thriving markets of Mumbai, Bangalore, Pune, and Delhi. Our strategy involves directly engaging with Architects, Interior Designers, and leveraging Digital Marketing to enhance our customer reach.

Discover more about our vision and offerings:

• Visit our website: www.keus.in
• Watch us on YouTube: KeusSmartHome
• Follow us on Instagram: @keussmarthome

Join us in shaping the future of luxurious Smart living.

Position Overview:

The Pre-Sales Coordinator is a vital link between sales, customers, and operations, and ensures seamless execution, data management of pre-sales activities. This role is responsible for managing planning and scheduling, CRM data accuracy, adherence to sales frameworks, and facilitating solution-related processes.

The coordinator is key in optimizing workflows, enhancing data-driven decision-making, and improving operational efficiency. By maintaining structured processes and ensuring compliance, this role directly contributes to increased sales effectiveness, customer satisfaction, and business growth.

Key Responsibilities:

1. Planning and Scheduling

• Update and maintain the Monthly, Weekly, and Daily Plans in coordination with the sales team.
• Ensure all plans are published as per the Turnaround Time (TAT).
• Regularly review planned activities versus actual execution.
• Provide timely updates to stakeholders on upcoming activities and milestones.
• Publish Management Information System (MIS) reports on Plan vs. Actual performance.

2. CRM Data Management

• Ensure accurate and complete data entry for customers and projects in the CRM.
• Conduct regular CRM audits to identify and rectify discrepancies.

3. Monitoring the 6SWS Framework

• Track and ensure adherence to the Sales Framework across sales and operations teams.
• Provide feedback and recommendations to enhance framework adherence.
• Collaborate with Sales and Operations teams to resolve deviations or challenges.
• Share compliance reports with leadership to highlight successes and areas for improvement.

4. BOM Creation and Solution-Related Processes

• Ensure seamless coordination in Bill of Materials (BOM) creation and presentation by collecting relevant drawings and documents from clients and Interior Designers/Architects (IDAs).
• Verify and manage required documents

5. IDA and Site Visit Updates

• Ensure timely data entry from sales team interactions within 24 hours of engagement.
• Send reminders for pending updates and validate the accuracy of data entered.
• Track and follow up on outstanding action items from site visits or IDA meetings.

6. Issue Resolution

• Provide prompt support for issues related to leads and CRM data management.

7. Post-Sale Feedback and Lost Case Updates

• Conduct automated customer feedback surveys post-sales closure.
• Initiate feedback calls to understand sales closure experiences.
• Monitor lost case feedback through automated calls and follow-up interactions.

8. Administrative Duties

• Report administratively to the City Head and functionally to the MIS and CRM Manager.
• Ensure accurate and timely completion of administrative and reporting tasks.
• Maintain smooth communication and workflow management to support team efficiency.
• Oversee adherence to the IDA commission process.

Key measures of success:

• Efficient Planning: Improved coordination with clear, timely, and structured plans.
• Accurate CRM Data: Enhanced decision-making with reliable and validated data.
• Actionable Insights: Data-driven recommendations to refine lead generation and sales strategies.
• Operational Excellence: Timely issue resolution, improved compliance, and system efficiency.
• Streamlined Administration: Effective and organized reporting for better management decisions.

Key Competencies:

• Ownership of Action and Results
• Process Centricity
• Customer Centricity

Qualifications:

• Bachelor's degree in Business Administration, Sales, Operations, or a related field.
• 2-5 years of experience in Pre-Sales, Sales Coordination, CRM Management, or related functions.
• Strong proficiency in CRM tools and data management.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and collaboration abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with a focus on process compliance and data integrity.

Keus Culture:

Join a team that is passionate about innovation and excellence. At Keus, we value creativity, collaboration, ownership, and a commitment to leading the smart home revolution.

What Keus Offers:

• The opportunity to be at the forefront of the home automation industry, working with high-end clientele.
• A dynamic and supportive work environment that values innovation and creativity.
• Competitive salary, commission structure, and benefits.
• Professional growth opportunities in a rapidly expanding company.

Keus is an Equal Opportunity Employer; We celebrate diversity and are committed to creating an inclusive environment for all employees.