Job Title: Cruise Tourism Sales Consultant
Job Purpose
We are looking for a results-driven Cruise Sales Executive to promote and sell domestic and international cruise packages. The role is primarily sales-focused, with responsibility for converting enquiries into confirmed bookings, achieving revenue targets, and delivering an excellent client experience.
Key Responsibilities
Sales & Revenue Generation
- Handle inbound and outbound enquiries related to cruise holidays.
- Promote and sell international and domestic cruise packages to individual and corporate clients.
- Understand customer requirements and recommend suitable cruise itineraries, cabins, and sailings.
- Prepare accurate cruise quotations, explain inclusions/exclusions, and close sales effectively.
- Achieve and exceed assigned monthly and annual cruise sales targets.
- Upsell cruise add-ons such as shore excursions, beverage packages, insurance, hotels, and flights.
Client Follow-ups & Conversions
- Perform regular follow-ups on leads via calls, emails, and WhatsApp.
- Maintain high conversion ratios through proactive client engagement and persuasion.
- Address client queries, objections, and concerns to ensure booking confirmation.
- Build strong relationships with repeat and referral clients.
Booking Coordination (Sales Support)
- Coordinate with cruise lines and internal operations teams for availability and confirmations.
- Ensure timely collection of payments as per company and cruise line policies.
- Share booking details accurately with the operations team for smooth execution.
CRM & Reporting
- Update leads, follow-ups, and bookings accurately in CRM or internal systems.
- Track daily sales activity, conversions, and pipeline status.
- Submit regular performance and revenue reports to the reporting manager.
Key Skills & Competencies
- Strong sales and negotiation skills
- Excellent communication and convincing abilities
- Customer-focused approach with strong follow-up discipline
- Basic knowledge of cruise products and destinations (training will be provided)
- Ability to work under targets and deadlines
- Proficiency in MS Office and CRM tools
Educational Qualification
- Graduate in any discipline (Travel & Tourism preferred)
Experience
- 14 years of experience in travel sales, holiday sales, or cruise sales
- Experience in leisure travel or cruise sales will be an added advantage
Key Performance Indicators (KPIs)
- Cruise sales target achievement
- Lead-to-booking conversion ratio
- Revenue generated per month
- Follow-up effectiveness and client response time
- Repeat and referral business
Why Join Us
- Attractive incentive structure
- Opportunity to work with leading international cruise brands
- Growth opportunities in a fast-expanding leisure travel segment
