Company: National Utility Choice Program (NUCP)
Location: Remote (India or International)
Work Schedule: Full-Time –7:30 am - 5:00 pm US Eastern Time
About the Role
We are seeking an experienced Sales Coaching Supervisor to train, guide, and improve the performance of our outbound sales agents. This role focuses on daily coaching, roleplay training, call evaluations, and performance feedback to help agents improve their communication, objection handling, and closing ability. The coach will work directly with agents in live training sessions, monitor calls, and provide structured feedback to ensure agents meet the company's quality and performance standards.
Normal working hours are 8:00 AM – 5:00 PM EST, however early or late meetings (around 7:30 AM or 5:00 PM EST) may occasionally be required.
Key Responsibilities
Agent Coaching & Training
- Conduct daily roleplay sessions to prepare agents for live calls.
- Train agents on script delivery, tone, objection handling, and bill explanation.
- Guide agents through realistic call scenarios to build confidence before live calling.
Call Listening & Performance Review
- Listen to recorded and live calls to identify strengths and improvement areas.
- Provide clear, structured feedback on tone, pacing, rebuttals, and call flow.
- Monitor agents during live calling to ensure quality standards are followed.
Roleplay Evaluation & Reporting
- Score roleplay performance daily using a structured evaluation system.
- Provide written feedback highlighting: Strengths, Areas for improvement, Confidence and communication quality
- Submit daily reports summarizing agent performance and improvements.
Coaching Sessions & Support
- Conduct coaching sessions through Google Meet training rooms.
- Rotate agents through structured roleplay sessions and training exercises.
- Ensure agents remain engaged, present, and actively participating in training.
Performance Monitoring
- Track agent performance using scorecards and feedback reports.
- Identify agents needing additional coaching or improvement plans.
- Report progress and readiness of agents for live calling to leadership.
Requirements
- 3+ years experience in sales coaching, call center training, or telemarketing leadership
- Strong understanding of sales conversations, rebuttals, and objection handling
- Experience conducting roleplays, call reviews, and coaching sessions
- Excellent communication and feedback skills
- Ability to train and motivate agents in a structured environment
- Experience using Google Meet, CRM systems, and call recordings
- Comfortable working US Eastern Time schedule
- Reliable and not a type to take off of work regularly for family or personal reasons
- Reliable laptop, internet, and electricity access
Key Skills
- Sales coaching
- Call quality evaluation
- Objection handling training
- Roleplay facilitation
- Communication skills development
- Performance tracking & reporting
Compensation
- Salary: Rs 25000 per month
- Performance commission based on successful agents trained
How to Apply
Please submit:
Updated Resume
Brief audio explaining:
- Your experience coaching sales agents or call center teams
- Sample of a coaching call
